Product Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

ABOUT GLOBAL PAYMENTS

Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale,  at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.

Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.  

ABOUT THE ROLE

We’re looking for an experienced Product Manager with strong SaaS experience to own and evolve our onboarding and activation product experience.

This role sits at the intersection of customers, technology, and commercial teams. You will be responsible for driving product strategy and execution to deliver seamless, scalable onboarding experiences that accelerate time-to-value and revenue.

While we operate within the payments ecosystem, this role requires a product-led SaaS mindset, someone who understands subscription models, user activation, customer journeys, and product scalability. You’ll own the end-to-end lifecycle, from discovery and strategy through to delivery, optimisation, and measurable commercial outcomes.

What You’ll Be Doing

• Own and drive the product strategy and roadmap for onboarding and activation experiences
• Champion the voice of the customer, using data, insights and research to inform prioritisation
• Partner with Engineering, Design, Revenue and Customer teams to deliver scalable SaaS solutions
• Lead discovery initiatives to identify friction points and opportunities across the customer journey
• Define and prioritise backlog items, write clear product requirements, and work closely with Agile delivery teams
• Measure success through activation, engagement and commercial performance metrics
• Drive continuous optimisation through experimentation, feedback loops and performance analysis
• Facilitate workshops and stakeholder alignment sessions to support product delivery and change

Salary

AUD 130,000 – 175,000 + superannuation

ABOUT YOU

You’re an experienced Product Manager delivering SaaS products in high-growth, technology-led environments.

You are passionate about creating great customer experiences and scaling products that solve real-world problems.

You are a strategic thinker who can communicate the big picture while staying hands-on to deliver results. A collaborative operator, you bring diverse perspectives together, prioritise effectively, and drive product outcomes with commercial awareness. You thrive in fast-moving environments, leading multiple projects simultaneously, and influencing stakeholders at all levels.

You’ll Bring

• Proven SaaS product management experience (essential)
• Demonstrated ownership of full product lifecycle, discovery, strategy, delivery and optimisation
• Experience improving activation, onboarding or lifecycle engagement within a SaaS environment
• Strong commercial acumen and comfort working with revenue and growth metrics
• Data-led decision-making skills with the ability to translate insights into action
• Excellent stakeholder management and cross-functional collaboration skills

Nice to Have

• Experience within FinTech, payments or eCommerce (helpful but not essential)
• Familiarity with Agile delivery frameworks
• Experience working in scale-up or high-growth environments

OUR BENEFITS

Join a leading global technology brand that offers benefits you’ll actually value, including: 

• Flexible work arrangements that support your unique need;

• 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;

• Women in Digital membership, granting you access to a host of member industry events and resources;

• Additional birthday, community giving, wellness and study leave;

• Our free and confidential Employee Assistance Program counselling service and wellbeing resources;

• A jam-packed calendar of cultural celebrations and social activities;

• Global career and professional development opportunities;

• Salary sacrifice and an Employee Stock Purchase Plan.

READY TO APPLY?

Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV. Please note you will be redirected to a Global Payments careers page to submit your application.

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].