The Company: Lightyear builds software that is revolutionizing the telecom management experience for hundreds of enterprises. Lightyear’s platform helps enterprise IT teams automate telecom procurement, network inventory management, telecom bill payment, and much more, and is utilized by companies including Honeywell, Alo Yoga, Palo Alto Networks, and Louis Vuitton. Lightyear has raised nearly $65M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport.
The Position: As the Onboarding Operations Specialist, you will play a critical role in delivering an exceptional customer experience from day one. You will own customer onboarding and implementation for our SaaS product, Network Inventory, ensuring customers’ complete telecom network is successfully onboarded onto the platform while creating opportunities to expand adoption across the broader Lightyear platform.
In this role, you will report to the Strategy & Operations Associate leading Network Inventory and partner closely with our Sales and Product teams to continuously improve the onboarding experience and customer journey. You'll have the opportunity to make a meaningful impact, shape processes, and influence how we engage and support customers as we scale.
This is a fully remote position. Compensation is based on a candidate's experience and qualifications. The base salary range is $85,000–$110,000, in addition to a 5% annual bonus and an equity package.
Key Responsibilities
- Oversee and project manage the network inventory onboarding process
- Lead biweekly calls with customers and manage customer communications
- Day to day management of offshore onboarding team (3 individuals)
- Design, implement and improve scalable workflows and processes including tooling, automation and AI Agents.
- Collaborate cross-functionally with Sales, Operations, Engineering and Product to ensure a seamless customer experience and identify gaps in existing processes and systems
Ideal Qualifications
- 1-2+ years experience of startup operations, tech or consulting
- Demonstrated excellent project management skills, can critically analyze existing processes and identify opportunities for process improvement
- High degree of comfort with Excel, including ability to manage and manipulate large data sets
- Demonstrated high EQ, as this role is very customer facing and also requires managing a team day-to-day
- Highly organized and detail-oriented, ability to prioritize
- Strong team player who can also work and execute independently
Skills Required
- 1-2+ years experience in startup operations, tech, or consulting
- Demonstrated project management skills and process improvement experience
- High degree of comfort with Excel including managing and manipulating large datasets
- Demonstrated high emotional intelligence for customer-facing interactions and team management
- Highly organized, detail-oriented, and able to prioritize
- Strong team player who can also work and execute independently
What We Do
Lightyear (https://lightyear.ai) is the only digital workflow and system of record platform that unlocks efficiency across the full lifecycle for enterprise telecom services, revolutionizing the telecom experience to drive material time and cost savings. Lightyear's Procurement platform automates RFP creation, quoting, install management, and more for internet, WAN, voice, and colocation services, reducing time spent on procurement materially while network intelligence and pricing data ensures enterprises select the optimal solution at the lowest cost. Lightyear's Network Inventory Manager creates a digital system of record for enterprise networks, tracking 30+ data points per service (static IPs, contract details, account IDs) and automating lifecycle management workflows such as MACD ticketing and renewal re-shopping. Lightyear's Bill Consolidation software offers enterprises one consolidated bill for all telecom services, eliminating the headache of tracking invoices and handling audits while avoiding service disruptions.
Why Work With Us
We’ve cultivated a high-trust, autonomous work environment that empowers team members to drive their work forward as they see fit. We value team bonding and connections, and prioritize company time to connect both virtually and in-person events in a fully remote environment. Most importantly, we’re guided and grounded as a team by our core values.
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