Onboarding Operations Analyst

Jeeves is a groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries including Brazil, Canada, Colombia, Mexico, the United Kingdom, across Europe, and the United States, and serves over 5,000 clients ranging from venture-backed startups to SMBs around the world. With a mission to empower businesses with more efficient and cost-effective financial solutions worldwide, Jeeves combines cutting-edge financial technology with exceptional team expertise to transform the business financial landscape. Jeeves has been recognized as one of The Information's 50 Most Promising Startups in 2023, as well as a Y Combinator Top Company 2021-2023 and won “Fintech of the Year" at the European Fintech Awards.

Since graduating from Y Combinator in 2020, Jeeves has successfully raised over $380 million and is backed by top world-class investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures, and founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak) and Sebastián Mejía (Rappi).

We are in need of an Onboarding Operations Analyst to come and join our team. The primary focus will be the onboarding of new customers however we are looking for someone who is happy to come in and get involved in all aspects of compliance and risk support to the team. This role will be hands-on and strategic and you will serve as one of the key point persons for working with and advising the business on our onboarding policies and procedures.

We are looking for a self-starter who is prepared to take on all aspects of onboarding operations. You will be fully supported in your role by the wider team, to help ensure your success at Jeeves. As a global organization Jeeves is committed to building a team as diverse as the companies we serve.

Location: This role is based out of São Paulo, Brazil, and is a full-time hybrid position with the opportunity to come into our office in the Faria Lima area. #LI-HYBRID

Job Responsibilities:

• Perform KYC reviews covering new onboarding and existing customers
• Identify and resolve or escalate, as appropriate, any issues in relation to the onboarding/remediation processes 
• Complete enhanced due diligence reviews
• Support customer credit risk assessments
• Review screening alerts for Politically-Exposed Persons (PEP), adverse media and sanctions lists
• Executing and/or reviewing negative media and escalate when necessary 
• Being alert to fraudulent, unusual or suspicious applications 
• Help to establish and maintain best practices, policies and procedures and keep abreast of financial crime/sanctions regulatory developments
• Maintain AML logs and assist with the production of management information
• Assist with wider team responsibilities, such as transaction monitoring, and submit filings to local regulators 
• Liaising with other business units, including Customer Support and Product Development, as needed
• Act as a liaison on AML, CTF, PEPs and Sanctions between the Business and the wider Compliance Team 

Requirements:

• 1-3 years of experience in financial crime, primarily focused on Onboarding, KYC and or transaction monitoring 
• Fintech/Bank/financial institution experience desirable
• Fluency in English, Portuguese and Spanish. Jeeves is a global company and English is the language we use internally to communicate between regions 
• Basic knowledge of local AML legislation and relevant regulations and international AML standards 
• Willingness to learn and get involved in helping to build the AML framework
• Attention to detail and problem solving skills
• Agile and able to pivot quickly with the changing environment 
• Collaborative and team oriented
• Willingness to assist the teams globally on any AML matters as they arise
• Readiness to build and document new procedures from scratch

Better if you are:

• Low ego and easy to work with
• Enthusiastic and up for a challenge - we are an early stage fintech so you will be key in helping us build our processes
• Someone who is keen to build generalist knowledge in AML
• A team player and happy to jump in and help out the other team members when they are under pressure