About the Role
As an Onboarding Manager (OM), you are the face of Procore’s Professional Services team. Your mission is to take new customers and guide them through a Structured Implementation that sets them up for a lifetime of success.
This is an execution-focused role where you will deliver standardised Professional Services Packages. You aren’t just teaching software; you are ensuring our customers adopt industry best practices that protect their margins and their people. While we follow a proven playbook, you’ll have the autonomy to apply a "solutions mindset" to solve unique client hurdles. This position will report to the Manager, Project Management, APAC.
Key Responsibilities
Structured Implementation Delivery: Own the end-to-end delivery of onboarding packages. You will lead clients through defined milestones, from account configuration to project "Go-Live," ensuring they hit every benchmark on time.
Train-the-Trainer: Empower our clients to be self-sufficient. You will identify and train "Procore Champions" within client organisations, giving them the tools and confidence to train their own field teams.
Best Practice Guidance: Act as a guardian of Procore’s implementation standards. You will steer customers away from bad habits and toward workflows that maximise the platform's value.
The 10% Innovation Rule: While 90% of your work follows our proven implementation playbook, we rely on your creativity for the remaining 10%. You will identify unique "work-arounds" and creative solutions for non-standard client requirements.
Professional Services Excellence: Manage the scope of your assigned service packages. You’ll ensure clients understand what is included in their journey while identifying opportunities where additional services might be needed.
What We’re Looking For
Implementation Experience: 1–3 years in a SaaS Implementation, Onboarding, or Project Management role. Experience in global SaaS markets (such as ANZ or India) is highly regarded.
The "Coach" Mentality: You enjoy the "Train-the-Trainer" model. You’re not just doing the work for them; you’re enabling them to get the work done.
Process-Driven & Organised: You love a good checklist. You can manage multiple client onboards simultaneously without letting a single milestone slip.
Solutions Mindset: You are a natural problem-solver. When a client says, "We don't do it that way," you’re ready to find a creative path forward within the Procore ecosystem.
Industry Interest: You don’t need to be a builder, but you must be curious about the construction industry. We will provide the training to make you an expert in Construction Tech.
Required Skills & Qualifications
Proven track record of managing customer-facing projects or software rollouts.
Fluent written and verbal English communication skills are required.
Strong presentation skills—comfortable leading workshops via Zoom or in person.
Excellent written communication for documenting process maps and standard operating procedures (SOPs).
Experience with Professional Services Automation (PSA) tools or Project Management software is a plus.
Minimum education BBA/MBA/BE Civil/Computer Science
Skills Required
- 1-3 years in SaaS Implementation, Onboarding, or Project Management role
- Proven track record of managing customer-facing projects or software rollouts
- Fluent written and verbal English communication skills
- Strong presentation skills for leading workshops
- Excellent written communication for documenting SOPs
- Experience with Professional Services Automation or Project Management software
- Minimum education BBA/MBA/BE Civil/Computer Science
Procore Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procore Technologies and has not been reviewed or approved by Procore Technologies.
-
Parental & Family Support — Family-building benefits such as fertility assistance on eligible plans, cash support for adoption and surrogacy, and substantial paid parental leave with a supported return-to-work indicate strong support for parents. Feedback suggests these offerings are a standout component of the total rewards package.
-
Leave & Time Off Breadth — Open PTO with no accruals, a company-wide Wellness Week, and separate sick time reflect broad time-off flexibility. Feedback suggests employees value the ability to take time away in addition to standard holidays.
-
Wellbeing & Lifestyle Benefits — A quarterly Procore Perks stipend, mental-health resources through an EAP/Modern Health, and free meals/snacks with WFH reimbursements demonstrate ongoing investment in wellbeing and daily convenience. Feedback suggests these benefits add meaningful everyday value beyond base pay.
Procore Technologies Insights
What We Do
At Procore Technologies, we’re collectively building towards what’s next for our employees, industry, customers, and global communities. Our cloud-based construction management software streamlines the entire lifecycle of a construction project, connecting field and office teams, centralizing data to mitigate risks, providing real-time financials, and more to help clients efficiently build everything from skyscrapers to hospitals to airports. Procore was founded in 2002, and we’ve since grown into a global company of groundbreakers working throughout North America, EMEA, and APAC. Coming together from across diverse backgrounds to be our best, we embrace a culture of ownership and excellence that gives our teams the tools to grow and thrive as they shape their careers – and the Procore of tomorrow. To learn more about Procore and how you can build what comes next for your career, visit us at https://careers.procore.com/.
Why Work With Us
We make each other better at Procore. Here, your career is not pre-defined and it can take many paths. While you own your career, we provide you with the support and opportunities to help you succeed. You can help us transform an industry while you are transforming your career.
Gallery
