12twenty is the leading platform for employers to connect with elite early career professionals. Our community includes millions of students, recent graduates, and alumni from top business schools, law schools, and universities around the world. We take pride connecting our community of candidates with recruiters from top companies across industries. Come join our fast growing organization!
We are looking for an Onboarding Manager to join our growing CX team. The ideal candidate will be a self-starter and have a positive, customer-centric attitude with a high emotional intelligence and passion for problem-solving.
Your role:
- Manage university partner onboarding process from contract execution through the initial adoption.
- Construct training schedules and ensure that customers are hitting milestones throughout the onboarding process.
- Conduct live training sessions and Q&A via video conference.
- Work with other internal teams to ensure seamless transitions throughout the customer journey.
- Collect customer feedback and communicate to appropriate internal stakeholders as part of ongoing improvement cycle.
- Continually surprise and delight customers with a proactive, customer-centric attitude.
- Ensure high customer satisfaction as measured by Onboarding health, CSAT surveys, etc.
- Contribute to other onboarding and customer success projects as needed.
- Facilitate and manage use of self-guided training resources.
- Other duties as assigned.
- Understand and exemplify 12twenty’s values.
Your experience:
- Bachelor’s degree preferred
- Minimum 3 years experience in onboarding or customer success in SaaS, or experience in a University career services center.
- Ability to communicate effectively through all channels. (Slack, JIRA, Salesforce, Zoom, Etc.)
- Experience with cloud-based tools and ability to quickly learn and adopt new technologies.
- Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal guidance.
- Self-awareness, strong judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal-orientation.
- Ability to work independently and proactively with minimal direction.
- Experience working autonomously in a remote environment. (This position is fully remote)
You have one or more of the following skills/experience:
- Project management
- Salesforce
- SSO Integrations
- Technical software experience
- Testing APIs using Postman
- Advanced Excel Skills
Team Values
- Communication: offer suggestions, ask questions, be open; give and expect honesty, transparency, empathy, and respect
- Collaboration: work together to find the best solutions
- Continuous Learning and Improvement: always be looking for opportunities to improve both yourself and our product/code/team
Annual compensation range: $75,000 base salary
The annual compensation range for this position is listed above. This salary range is an estimate, and the actual salary may vary based on company compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location.
In addition to the range below, US employees are eligible for equity. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), and paid time off.
Benefits & Perks:
- Competitive salary
- Generous PTO policy
- Full benefits, including 401(k)
- Regular team happy hours and activities
- Remote work flexibility
12twenty is an enterprise level talent acquisition platform connecting the world’s largest employers with students and alumni from top business schools and other graduate level institutions. The market for talent, especially highly qualified talent, continues to grow more and more competitive. 12twenty’s unique position as the connection between students, schools, and employers has fueled our rocketship growth. Come be part of our journey!
12twenty offers competitive salary and stock options and an amazing team to innovate and collaborate with. We love what we do, we embody a passion for continuous improvement, and we support each other to be excellent!
Check out a video from a recent user conference: https://vimeo.com/254762533
What We Do
12twenty is empowering schools to make smarter, data-driven decisions. Our intuitive platforms allow career advisers to more effectively manage the employment process, give students a better understanding of the recruiting cycle, and help employers find the perfect candidate. The world's top schools are using 12twenty to streamline their career analytics and management process.
Founded in 2010, 12twenty is a Santa Monica-based startup made up of passionate, talented, and hardworking individuals committed to bringing innovation to higher education.
