Jobs at Kintsugi AI, Inc.

Manage end-to-end lifecycle of multiple integrations: write PRDs, coordinate with partners, engineering, and design, guide API usage, present updates, and support go-to-market launches.

Research indirect tax rules across jurisdictions and tax types, translate legal content into structured logic, document tax logic and edge cases, monitor regulatory changes, collaborate with product and engineering to implement features, and support internal teams with tax investigations and roadmap planning.

Lead and mentor a Southeast Asia engineering team; ensure code quality and testing; drive project progress; define integrations strategy; design, build, and maintain third-party integrations; align engineering efforts with product and leadership.

Design, build, and optimize scalable backend services, APIs, and data pipelines. Integrate with third-party billing/commerce systems, maintain serverless/event-driven architectures on AWS, ensure security and performance, implement automated tests and CI/CD, mentor engineers, and drive architectural decisions.

Outbound-focused Sales Development Representative responsible for generating pipeline through multi-channel prospecting (phone, email, LinkedIn, short-form video), scheduling high-quality meetings, researching accounts, maintaining CRM data, collaborating with AEs/Marketing/Product, iterating messaging, and hitting monthly KPIs.

Drive simplification and automation of tax operations for a B2B SaaS product. Gather requirements, launch automation features, partner with engineering, design, and operations, and integrate third-party tools to deliver end-to-end solutions.

Sell Kintsugi's sales-tax fintech solutions to e-commerce and SaaS companies. Build and manage pipeline, close deals, maintain client relationships, collaborate cross-functionally, report forecasts, and track market trends to drive revenue growth.

Own the full customer lifecycle for a book of sales tax customers: lead onboarding to time-to-value, maintain account health and expansion, triage escalations, forecast and execute renewals, run business reviews, track CS metrics, and collaborate with Sales, Support, and Product to improve processes and product.

Build and maintain GTM infrastructure and integrations to support Sales, Marketing, and Customer Success. Automate workflows, ensure data hygiene, create reporting pipelines/dashboards, and partner with RevOps and GTM leaders to translate business needs into scalable technical solutions.

Own end-to-end customer onboarding for new clients: guide setup using a structured process, educate and troubleshoot, track progress, gather feedback, document best practices, and collaborate with sales, product, and support to improve adoption.

Lead and grow the Product Engineering team to deliver customer-facing web dashboards, APIs, integrations, and AI workflows. Own roadmap execution, collaborate with Product and Design, drive engineering best practices (testing, deployment, observability), provide technical mentorship, and remain hands-on in architecture and code reviews to ensure high-quality, scalable SaaS product delivery.

Plan and execute events, webinars, and speaking opportunities to generate qualified leads; build and manage strategic partner relationships and joint-marketing programs; collaborate with Sales, Product Marketing, and Content to align messaging, track ROI, and expand partner ecosystem in target markets (e-commerce, SaaS, multi-entity businesses).

Serve as first-line support via email and chat, troubleshoot and resolve customer issues, guide users through the SaaS platform, escalate complex technical problems, document interactions to identify trends, collaborate with product and onboarding to improve help docs and FAQs, and maintain high customer service standards for Southeast Asia customers.

Build and grow relationships with accounting firms, CFO consultants, and advisors. Source and onboard partners, run outbound campaigns, manage CRM and referrals, ensure partner revenue share, host events and represent Kintsugi at conferences, and collaborate with sales, marketing, and product to enable partner-driven growth.

Lead and grow ecommerce channel, referral, and technology partnerships. Recruit and enable affiliate/agency partners, manage partner relationships and performance, represent the company at events, and collaborate with product/engineering to scope and launch integrations and go-to-market efforts.

Serve as first contact for customer issues via email, chat, tickets and video calls. Triage and resolve tier-1 issues, troubleshoot integrations (Shopify, Stripe, QBO, NetSuite), document and escalate bugs, maintain knowledge base, track support metrics, meet SLAs, and deliver high CSAT interactions.