Jobs at Kintsugi AI, Inc.

Research indirect tax rules across jurisdictions and tax types, translate legal content into structured logic, document tax logic and edge cases, monitor regulatory changes, collaborate with product and engineering to implement features, and support internal teams with tax investigations and roadmap planning.

Lead and mentor a Southeast Asia engineering team; ensure code quality and testing; drive project progress; define integrations strategy; design, build, and maintain third-party integrations; align engineering efforts with product and leadership.

Design, build, and optimize scalable backend services, APIs, and data pipelines. Integrate with third-party billing/commerce systems, maintain serverless/event-driven architectures on AWS, ensure security and performance, implement automated tests and CI/CD, mentor engineers, and drive architectural decisions.

Outbound-focused Sales Development Representative responsible for generating pipeline through multi-channel prospecting (phone, email, LinkedIn, short-form video), scheduling high-quality meetings, researching accounts, maintaining CRM data, collaborating with AEs/Marketing/Product, iterating messaging, and hitting monthly KPIs.

Own customer relationships from Sales handoff through verified handoff to Customer Success. Audit account setup, guide customers through data configuration, registrations, integrations, and platform walkthroughs, document interactions, resolve or escalate issues, manage concurrent onboardings, and coordinate with Sales, Product, Engineering, and Customer Success. Gather feedback and improve onboarding processes and adoption.

Plan and execute events, webinars, and speaking opportunities to generate qualified leads; build and manage strategic partner relationships and joint-marketing programs; collaborate with Sales, Product Marketing, and Content to align messaging, track ROI, and expand partner ecosystem in target markets (e-commerce, SaaS, multi-entity businesses).

Sell Kintsugi's sales-tax fintech solutions to e-commerce and SaaS companies. Build and manage pipeline, close deals, maintain client relationships, collaborate cross-functionally, report forecasts, and track market trends to drive revenue growth.

Serve as first contact for customer issues via email, chat, tickets and video calls. Triage and resolve tier-1 issues, troubleshoot integrations (Shopify, Stripe, QBO, NetSuite), document and escalate bugs, maintain knowledge base, track support metrics, meet SLAs, and deliver high CSAT interactions.

Build and grow relationships with accounting firms, CFO consultants, and advisors. Source and onboard partners, run outbound campaigns, manage CRM and referrals, ensure partner revenue share, host events and represent Kintsugi at conferences, and collaborate with sales, marketing, and product to enable partner-driven growth.

Lead and grow ecommerce channel, referral, and technology partnerships. Recruit and enable affiliate/agency partners, manage partner relationships and performance, represent the company at events, and collaborate with product/engineering to scope and launch integrations and go-to-market efforts.

Build and maintain GTM infrastructure and integrations to support Sales, Marketing, and Customer Success. Automate workflows, ensure data hygiene, create reporting pipelines/dashboards, and partner with RevOps and GTM leaders to translate business needs into scalable technical solutions.

Owns post-onboarding relationships for 200–250 Growth-tier SaaS accounts. Responsibilities include monitoring account health, improving retention and renewals, validating data quality, managing escalations, coordinating with Sales, Finance, Product, and Engineering, maintaining customer records, and developing scalable digital customer success playbooks, health scoring, automated outreach, and self-service content.

Drive simplification and automation of tax operations for a B2B SaaS product. Gather requirements, launch automation features, partner with engineering, design, and operations, and integrate third-party tools to deliver end-to-end solutions.

Lead and grow the Product Engineering team to deliver customer-facing web dashboards, APIs, integrations, and AI workflows. Own roadmap execution, collaborate with Product and Design, drive engineering best practices (testing, deployment, observability), provide technical mentorship, and remain hands-on in architecture and code reviews to ensure high-quality, scalable SaaS product delivery.