Onboarding Manager- India

Responsibilities:

• On-boarding merchants: handling KYC procedure, drafting agreements and other related documents, merchant accounts set up.
• Acting as an efficient and main point of contact for merchants during the on-boarding process.
• Demonstrating a deep understanding of merchants` business models, excellent technical skills and products knowledge, delivering high-level services to potential and existing merchants Establishing productive, professional relationships with merchants and leverage those relationships to drive the best possible merchant experience.
• Manage full-cycle of merchants’ registration with contractors.
• Work closely with Risk and AML departments in order to maintain merchants’ profile in accordance with the company’s standards.
• Collaborate with Technical team in order to ensure a complete technical set up of merchant account in accordance with business agreements.

Requirements:

• At least one year of professional experience in account management or customer support, preferably in card acquiring / payments / financial services / banking industries.
• Exceptional interpersonal and organisational skills and the ability to develop strong working relationships at all levels of management.
• Ability to work independently, and possess strong organisational and time management skills.
• Strong attention to detail.
• Ability to see the whole picture and suggest any improvement.
• Excellent flexibility skills Technical knowledge/experience is an asset.
• University degree or equivalent in Economics, Business Administration or relevant field of study.
• Indian language - C1 or native, English proficiency at B2-C1 level or higher.