About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Role
The Onboarding & Customer Success Manager ensures clients across the UAE and wider GCC gain maximum value from LexisNexis solutions. The role focuses on delivering a smooth onboarding experience, encouraging product adoption, strengthening client engagement, and supporting long-term satisfaction and retention. You will collaborate with law firms, corporate legal teams, and government entities to help them make full use of our legal technology platforms.
Responsibilities- Lead the full onboarding journey for new clients to ensure a seamless implementation.
- Develop clear onboarding plans, including training sessions, product demonstrations, and tailored adoption strategies.
- Identify potential opportunities and share qualified leads with Account Management teams.
- Build strong, professional relationships with client stakeholders and users.
- Support ongoing product adoption through proactive engagement and value-focused conversations.
- Track account health, usage, and engagement to identify risks early and support retention.
- Work closely with Sales, Account Management, Product, and Support teams to deliver a cohesive customer experience.
- Share client insights to help guide product improvements and service enhancements.
- Support renewal preparation by helping clients understand the value delivered throughout the customer lifecycle.
- Proficiency in English (Arabic language skills are welcomed but not required).
- Experience in Customer Success, Onboarding, Implementation, or Client Relationship Management.
- Familiarity with SaaS solutions, ideally within legal, compliance, or professional services.
- Proven ability to support product adoption, customer satisfaction, and retention.
- Strong presentation and training facilitation skills.
- Experience with CRM or customer success tools (e.g., Salesforce, Gainsight) is beneficial.
- Organized, proactive, and comfortable managing client relationships with autonomy.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Proficiency in English
- Arabic language skills
- Experience in Customer Success, Onboarding, Implementation, or Client Relationship Management
- Familiarity with SaaS solutions
- Experience in legal, compliance, or professional services (ideally)
- Proven ability to support product adoption, customer satisfaction, and retention
- Strong presentation and training facilitation skills
- Experience with CRM or customer success tools (e.g., Salesforce, Gainsight)
- Organized, proactive, and able to manage client relationships autonomously
LexisNexis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LexisNexis and has not been reviewed or approved by LexisNexis.
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Healthcare Strength — Healthcare options are often described as comprehensive, spanning medical, dental, and vision coverage alongside life and disability protection. Wellbeing programming such as wellness initiatives and fitness support is also positioned as part of the overall package.
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Retirement Support — Retirement benefits are repeatedly framed as a meaningful component of total rewards through 401(k) matching and access to stock purchase opportunities. Performance bonuses and charitable matching are also included as financial-support features within the broader rewards mix.
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Leave & Time Off Breadth — Time-off offerings are portrayed as broad, including PTO, paid holidays, sick leave, and paid volunteer time. Flexible work arrangements, including remote options and flexible hours, further strengthen the overall rewards experience.
LexisNexis Insights
What We Do
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets, monitoring their brands and competition, and in mitigating business risk. We collaborate with universities to educate students, and we support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. We partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking. LexisNexis Legal & Professional, which serves customers in more than 130 countries with 10,000 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.
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