Onboarding Coordinator

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Onboarding Coordinator, you will ensure a positive, seamless, and engaging onboarding experience for candidates transitioning from the recruiter to the onboarding process. Acting as the main point of contact, the Onboarding Coordinator focuses on maintaining trust, confidence, and excitement while proactively resolving issues, ensuring compliance, and providing a personalized candidate-focused experience during the post-offer and onboarding stages. This is a high-impact role focused on building relationships and supporting new hires. To thrive in this role, you will need strong communication and problem-solving skills, along with a proactive, solutions-oriented mindset.   
Here’s what you will experience working as an Onboarding Coordinator:

Relationship Management 

• Serve as the R1 Onboarding Coordinator, acting as the main point of contact for new hires and providing consistent, proactive updates and support throughout their onboarding journey.   

• Provide personalized support through regular touchpoints, including calls, check-ins, and milestone emails. 

• Build trust and excitement by addressing candidate concerns promptly and professionally. 

Experience Ownership 

• Conduit between all the new hire process touchpoints to ensure consist delivery of new hire communications and experience to candidate/new hire, Manager, Recruiter, Pre-Boarding team, and vendors as needed.   

• Proactively monitor onboarding progress (including occupational health and background screening), serving as an escalation point to resolve any complexities that arise.   

• Coordinate start date with new hire and manager once they have cleared all required onboarding requirements.   

• Work cross-functionally internally and externally to ensure a positive pre-hire experience and raise areas of opportunity.  

Problem-Solving 

• Proactively identify and address issues such as delays in background checks or system errors. 

• Resolve minor roadblocks independently while maintaining communication with all stakeholders. 

Compliance 

• Facilitate I-9 completion and ensure compliance with all onboarding requirements. 

Process Improvement 

• Gather and document feedback from stakeholders to identify potential process improvements. 

• Work with the preboarding team to enhance the onboarding experience. 

• Create communications templates and process guides to set these expectations transparently and consistently.  

• Stay informed about best practices in onboarding, employee engagement, and candidate experience, incorporating new strategies as appropriate.   

• Participation in and support of additional projects as needed.   

Required Skills:

• High School diploma required; Bachelor's degree in Human Resources or related field preferred or a minimum 2 years of HR or Administrative/Coordinator experience  

• 2-3 years HR or customer service-related experience  

• Strong communication and problem-solving skills, with a proactive and strategic approach to improving processes. 

• Ability to work independently, manage multiple priorities, and build strong relationships across departments.   

• Proficient with Microsoft Office Suite or related software  

• Proficient with or the ability to quickly learn the organization's HRIS (Workday preferred)  

For this US-based position, the base pay range is $18.16 - $31.13 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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