The Role
Coordinate end-to-end new hire onboarding from offer to integration, managing offers, pre-boarding, background and right-to-work checks, IT setup, onboarding trackers and documentation. Act as liaison between Recruitment, HR Operations, IT and hiring managers, deliver excellent joiner experience, maintain compliance and audit-ready records, provide onboarding reporting and support process improvements and automation projects.
Summary Generated by Built In
We're looking for a highly organised and customer-focused Onboarding Coordinator to deliver a seamless experience for new hires from offer acceptance through to successful integration into the business. You’ll manage everything from drafting offers and coordinating pre‑boarding, to overseeing background checks and IT setup, ensuring every new joiner feels supported from day one.
Acting as the bridge between Recruitment and HR Operations, you’ll gain valuable exposure to both teams and play a central role in bringing the hiring journey to life. Alongside your day-to-day responsibilities, you’ll also get involved in project work focused on improving processes – including creating efficiencies and supporting automation initiatives.
Success in this role comes from strong communication, attention to detail, and a proactive, organised approach, helping to ensure a smooth, positive start for every new employee.
Success in this role comes from strong communication, attention to detail, and a proactive, organised approach, helping to ensure a smooth, positive start for every new employee.
About the role
Draft and issue employment offers, ensuring accuracy and a smooth transition from candidate to new joiner, while working closely with HR and Talent & Development to support pre‑boarding and induction activities.
Take ownership of the end-to-end onboarding process for all new starters, acting as a key point of coordination between HR, IT and hiring managers to ensure a seamless experience.
Manage and monitor pre-employment checks across all regions, ensuring background screening is completed accurately and on time in line with compliance requirements.
Conduct right to work checks in line with UK and international regulations.
Identify opportunities to enhance the new joiner experience, using feedback and data to inform changes.
Maintain onboarding trackers and systems, ensuring all new starter data is accurate, up to date and audit-ready.
• Capture and validate all remuneration details for new hires, including bonuses, sign-on payments and long-term incentive arrangements.
• Deliver a high-quality onboarding experience by coordinating all aspects of the joiner journey, including issuing onboarding documentation, acting as point of contact, organising welcome packs and supporting new joiner integration through their first weeks.
• Build strong relationships with stakeholders across Recruitment and HR Operations, acting as a central bridge between the two teams to ensure a joined-up hiring and onboarding experience.
• Continuously review and improve onboarding processes, maintaining clear documentation, process maps and guidance materials.
• Support and contribute to project work focused on driving efficiencies and improving processes, including system enhancements, automation initiatives and optimisation of onboarding workflows.
• Provide onboarding insights and reporting (e.g. timelines, delays, or trends) to help inform improvements to the hiring and onboarding journey.[CF1.1]
• Support ad-hoc HR administration and wider team initiatives as required.
Take ownership of the end-to-end onboarding process for all new starters, acting as a key point of coordination between HR, IT and hiring managers to ensure a seamless experience.
Manage and monitor pre-employment checks across all regions, ensuring background screening is completed accurately and on time in line with compliance requirements.
Conduct right to work checks in line with UK and international regulations.
Identify opportunities to enhance the new joiner experience, using feedback and data to inform changes.
Maintain onboarding trackers and systems, ensuring all new starter data is accurate, up to date and audit-ready.
• Capture and validate all remuneration details for new hires, including bonuses, sign-on payments and long-term incentive arrangements.
• Deliver a high-quality onboarding experience by coordinating all aspects of the joiner journey, including issuing onboarding documentation, acting as point of contact, organising welcome packs and supporting new joiner integration through their first weeks.
• Build strong relationships with stakeholders across Recruitment and HR Operations, acting as a central bridge between the two teams to ensure a joined-up hiring and onboarding experience.
• Continuously review and improve onboarding processes, maintaining clear documentation, process maps and guidance materials.
• Support and contribute to project work focused on driving efficiencies and improving processes, including system enhancements, automation initiatives and optimisation of onboarding workflows.
• Provide onboarding insights and reporting (e.g. timelines, delays, or trends) to help inform improvements to the hiring and onboarding journey.[CF1.1]
• Support ad-hoc HR administration and wider team initiatives as required.
About you
We are looking for someone who is passionate about creating an outstanding employee experience. You will have proven experience coordinating end-to-end new hire onboarding within a fast-paced corporate environment, and be able to demonstrate a strong understanding of onboarding best practices, including pre-employment checks, compliance requirements and first-day readiness.
- Excellent organisational skills with the ability to manage multiple onboarding activities simultaneously while maintaining accuracy and attention to detail.
- Experience working with HR systems, applicant tracking systems (ATS) and onboarding platforms.
- Strong stakeholder management skills, with the ability to build effective relationships across HR, Talent Acquisition, IT, Facilities and hiring teams.
- Exceptional written and verbal communication skills, with a professional and engaging approach.
- Ability to handle sensitive and confidential information with discretion and professionalism.
- Proactive problem-solving mindset with the ability to anticipate issues and deliver solutions quickly.
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
Skills Required
- Proven experience coordinating end-to-end new hire onboarding in a corporate environment
- Excellent organisational skills and ability to manage multiple onboarding activities with attention to detail
- Experience working with HR systems, applicant tracking systems (ATS) and onboarding platforms
- Strong stakeholder management skills across HR, Talent Acquisition, IT, Facilities and hiring teams
- Exceptional written and verbal communication skills
- Ability to handle sensitive and confidential information with discretion
- Knowledge and experience managing pre-employment checks and conducting right-to-work checks (UK and international)
- Experience contributing to process improvement, automation initiatives or system enhancements
CFC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CFC and has not been reviewed or approved by CFC.
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Strong & Reliable Incentives — Variable pay is positioned as a core part of total compensation, with a group‑wide annual bonus highlighted as a consistent feature. Expanding employee share ownership is described as enhancing overall rewards alongside bonuses.
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Healthcare Strength — Private medical insurance is provided, complemented by dental and optical cashback and a 24/7 employee assistance programme. These elements indicate comprehensive health coverage beyond standard medical plans.
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Leave & Time Off Breadth — Time away provisions include 25 days of holiday and paid volunteer time, signaling a broad approach to time off. Additional practices such as company social events support overall work–life rhythm, though they are not leave per se.
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The Company
What We Do
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Their global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
