Job Summary
This position is responsible for providing the functional solution expertise to the customer during the onboarding process. Create and deliver workflow analysis presentations as well as organization build workshops. Conduct validation sessions for organization build, trial conversions, Smart Start, training plans, product analysis, and professional services statements of work (PST-SOW). This position is responsible for oversight of end users, superuser, and other training delivered during the onboarding process. Managing the coordination of the contract trainers, as well as ensuring the proper transfer of knowledge from workflow analysis and organization building workshops to the superuser and end user training. This position focuses on customers in all segments of the business, including Private Practice and Strategic Accounts.
What you will do
Coordinate the execution of the defined customer training plans with the trainers. Schedule, create work assignments, and inform contract trainers that provide superuser, end user, and other training needs that are delivered during the onboarding process. Conduct knowledge transfer discussions with trainers to provide customer expectations, specific workflow needs and change management strategies.
Complete Workflow Analysis and/or oversee a trainer that completes the onsite Workflow Analysis.
Work with the customer to complete the Organization Build Workshops or SmartStarts and validation. Schedule and conduct planning, building, and validation workshops with the customer. During these workshops, you will assist the customer in the construction of their database to meet the goals and needs of their organization.
Management of project tasks, add on training, and post Go Live tasks. Assist and collaborate with the project manager. After Strategic Account or DSO customers Go Live, continue to oversee and manage the remaining tasks and training that cannot be completed prior to the live conversion.
Recognize and provide input into process improvement. Lead process improvement efforts as needed.
Work with other team members as needed to operationalize new professional service offerings.
Collaborate with the Sales and Customer Success teams to advise on the successful onboarding of Henry Schein ONE purchased solutions as needed.
Work toward and assist in the achievement of individual, team, department, and company goals.
Manage multiple/simultaneous Onboarding projects and resolve customer escalations.
- Travel typically less than 10%-20%. Office environment. No special physical demands required.
Must have:
Typically, 2 to 4 years of related professional experience.
Typically, a bachelor’s degree or global equivalent in related discipline.
Minimum of 3 years of practice management solution training or management, relevant Dental Industry experience, or Solution Consulting experience with software in a SaaS Cloud environment.
Dental Software Experience (Dentrix Ascend/Core/Enterprise, Dental Technology or other software)
Ability to see and present 'the big picture’, uncover business challenges and architect solutions to solve customer problems.
Strong customer-facing and relationship-building skills
Demonstrated excellent verbal and written communication skills; needs analysis, positioning, business justification, and closing techniques.
Demonstrates a high level of proficiency with customers in the Strategic Accounts segment with a deep understanding of the problems facing the complexities of large DSOs and NDSOs
Intermediate degree of understanding with competitive products.
Strong understanding of industry practices.
General proficiency with tools, systems, and procedures.
Good planning/organizational skills and techniques
Good decision making, analysis and problem solving skills
Good verbal and written communication skills
Good presentation and public speaking skills
Good interpersonal skills
Developing professional credibility.
- Dental experience preferred.
- Dentrix Ascend experience.
- Strong critical thinking skills.
The posted base range for this position is $65,000 - $74,000. This is the expected range for an employee who is new to the role, to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications, location/labor market, internal equity, etc.
What you get as a Henry Schein One Employee
- A great place to work with fantastic people.
- A career in the healthcare technology industry, with the ability to grow and realize your full potential.
- Competitive compensation.
- Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One
Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.
Top Skills
What We Do
Henry Schein One is the world’s largest dental practice management software company. Founded in 2018, Henry Schein One launched a new era of integrated dental technology by merging the market-leading practice management, patient communication and marketing systems of Henry Schein and Internet Brands into one company. Our goal: To simplify each aspect of dental practice management by delivering software that connects with each other, shares data and automates more tasks – helping each member of the dental team work smarter and more efficiently.
Headquartered in American Fork, Utah, Henry Schein One combines market-leading brands, such as Dentrix®, Dentrix Ascend®, Lighthouse360®, and TechCentral™, as well as Henry Schein's international dental practice management systems, including Software of Excellence®, Logiciel Julie, InfoMed®, Exan®, and Labnet™, with the dental businesses of Internet Brands, including web-based solutions such as Demandforce®, Sesame Communications®, Officite®, and DentalPlans.com® and more. Henry Schein One integrated 13 companies, 40+ software brands and employs approximately 1,500 people.
