Implementation Consultant

• Lead discovery to identify organizational and technical requirements, then architect and demonstrate solutions that showcase the business value
• Run technical migrations and deployment for Enterprise customers, including leading discovery sessions on security, scalability, and account structure needs, through delivering training and guidance on the Miro Administrative configuration
• Facilitate customer facing workshops and develop a migration deployment plan
• Ensure customer engagement projects are delivered on time and completed according to plan
• You will work to resolve issues and risks in a multi-functional and collaborative way
• Work internally to identify and detail process improvements and work cross-functionally to prioritize needs
• Collaborate closely with Customer Success, Account Managers, Customer Support, Solutions Engineering and Enterprise Product teams

• 3+ year experience in a customer-facing role, preferably in customer success, implementation, onboarding, or service delivery
• Experience working with or strong knowledge of identity providers is (Active Directory, Azure, Okta)
• Knowledge of how enterprise security solutions (SAML/SSO, DLP, SIEM) benefit a business
• You have excellent communication skills, both with customers and within an organization
• You're naturally curious, love learning new things, and are proactive in sharing knowledge with others
• Empathy for customer anxiety and experience in helping customers deal with change management within their organization

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

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