Onboarding Consultant

Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.

Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.

Headquartered in Hong Kong and trusted by 8000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

As an Onboarding Consultant at Wati, you will play a critical role in ensuring a seamless and positive experience for our clients during their onboarding journey. This is an excellent opportunity for a motivated professional with 1-3 years of experience in onboarding to contribute to our company's success and help our clients achieve their business goals.

Responsibilities

• Conduct in-person workshops, webinars and 1-1 training to clients on how to effectively utilize our products and services, ensuring they have a clear understanding of the features and functionality.
• Assist clients in configuring and customizing our products to meet their specific requirements. 
• Troubleshoot and resolve any issues or challenges that arise during the onboarding process, escalating as necessary to ensure prompt resolution.
• Collaborate with product and engineering teams to understand the upgrades made to the product and advise customers accordingly. 
• Ensure the onboarding queries on Whatsapp chat and email channels are answered within the defined SLAs.

Must-haves:

• 1-3 years of experience in client onboarding, customer support, or customer success, preferably in a technology or SaaS company.
• Technical proficiency and experience working with software platforms and systems.
• Strong project management skills with the ability to manage multiple clients and projects simultaneously.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Self-motivated and proactive, with a strong attention to detail and a commitment to delivering high-quality results.
• Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in Cantonese, Mandarin, and English.

If you are a dedicated and customer-focused professional with a passion for delivering exceptional onboarding experiences, we invite you to apply for the position of Onboarding Consultant at Wati. Join our talented team and help our clients succeed by ensuring a seamless and successful onboarding journey.