Jobs at Wati

Build and maintain Wati’s iOS and Android mobile applications using Flutter and Dart. Own features from technical design through testing, release, and ongoing improvement. Collaborate with Product, Design, and Backend teams to improve customer engagement and business growth. Use AI coding tools for implementation, debugging, testing, and refactoring while improving performance, reliability, and code quality through testing and reviews.

Manage software and cross-functional projects from initiation through delivery. Define scope, milestones, ownership, and plans; coordinate teams, dependencies, risks, resources, and requirement changes; resolve issues; maintain project documentation; provide proactive stakeholder communication; and improve project management processes and tools across multiple time zones.

Build and scale real-time voice AI systems for WhatsApp, including WebRTC and LiveKit media pipelines, AI model integration, ASR-to-LLM-to-TTS cascades, and agent capabilities such as tool calling and context management. Optimize latency, reliability, performance, and scalability across audio transport, inference, and response playback. Collaborate with product and platform teams to deliver production-grade conversational voice experiences.

Design and implement backend features for a multi-tenant SaaS platform spanning messaging, automation, analytics, and billing. Own technical designs, coordinate across repositories and teams, and troubleshoot distributed production systems involving queues, webhooks, databases, and async workflows. Build and use AI agents for development, testing, code review, debugging, and documentation, while delivering frontend changes when needed. Collaborate with international teams in English.

As a Social Media Intern at Wati, you will manage social media content, assist in profiling leadership, engage with the community, monitor trends, and create visuals using design tools.

The Senior Associate will manage the Revenue Technology for the Greater China Region, optimizing GTM systems, ensuring data quality, and enabling automation across teams.

The role involves integrating user-facing elements, writing efficient code, designing scalable applications, ensuring security, and managing high-load production environments.

The Mid-Market Account Executive will drive new business, managing sales cycles with mid-market clients in Southeast Asia, focusing on customer engagement solutions.

The Mid-Market Account Executive will manage the entire sales process, conduct consultative sessions, and influence product strategy to drive revenue growth in Southeast Asia.

Manage IT assets lifecycle, support users with technical issues, manage SaaS subscriptions, and ensure security awareness among staff.

The Partner Sales Development Representative will identify and recruit partners, execute outreach strategies, enable partners, manage leads, and support their market launch, focusing on Southeast Asia.

Lead and optimize the quality and performance of AI systems, focusing on preference learning, benchmarking, and model optimization for a scalable messaging platform.

Lead the architecture and optimization of AI systems, focusing on LLM orchestration and agent infrastructure to enhance customer experiences across messaging platforms.

The Product Marketing Manager for Enablement oversees sales, customer support, and partner enablement programs, ensuring content is up-to-date and effective. Responsibilities include managing training assets, building onboarding programs, and tracking content utilization to improve sales metrics.

The role involves developing and executing new product features, collaborating with various teams, and influencing stakeholders, with a strong focus on B2B SaaS context.

Develop user-facing features for an AI Customer Service Agent, handling full-stack development, API integration, and performance optimization while collaborating with design and product teams.

Analyze user behavior and product performance to deliver actionable insights, driving product decisions. Collaborate with cross-functional teams and create data visualizations to influence product strategy.

As a Software Engineer at WATI, you will expand product offerings and deploy new features, ensuring quality software delivery on schedule while collaborating with cross-functional teams.

The Staff Technical Product Manager will develop and scale product capabilities for customer communication and sales workflows for global B2B businesses, involving collaboration with customers, sales, and engineering teams.

As a Software Engineer Intern, you will write maintainable code in C# or Golang, assist with debugging and validation, and collaborate with teams on software development projects involving AI-driven workflows.