Jobs at Wati

Supports daily accounting operations by recording journal entries, entering vouchers, maintaining sales orders, allocating customer payments, organizing financial documents, verifying data, and preparing basic reports. The intern also maintains financial trackers and assists with ad hoc finance operations while handling confidential information. The role requires four days per week for at least six months, including two days in the Shenzhen office.

Manage and convert inbound leads into customers through qualification, product demonstrations, discovery, objection handling, and deal closing. Maintain CRM pipeline records, track progress, forecast revenue, collaborate with marketing and customer success, and stay knowledgeable about Wati’s AI-powered customer engagement solutions.

Build and manage Wati’s Southeast Asia partner channel across Indonesia, Malaysia, and Singapore. Recruit strategic partners, negotiate agreements, onboard and enable them, drive partner-sourced pipeline and revenue, co-sell opportunities, expand accounts, manage churn, and run joint marketing initiatives. Maintain accurate CRM data and forecasts while collaborating with Sales, Customer Success, Marketing, and Product.

Manage a large portfolio of Chinese SMB customers through scalable onboarding, activation, product adoption, renewals, and upsells. Create customer education content, provide targeted account guidance, manage commercial communications, and identify expansion opportunities. Analyze customer feedback, maintain CRM records, collaborate with internal teams, and enable channel partners. The role requires strong Mandarin and English communication, SaaS or technology experience, and familiarity with customer success tools.

Manage domestic social media accounts across Douyin, Xiaohongshu, and WeChat; create graphics, copy, and short videos; plan and execute online marketing events; coordinate channel materials and logistics; and operate partner communities. The role supports brand exposure, lead generation, partner co-marketing, promotional compliance, and channel relationship management for a B2B SaaS company.

Drive end-to-end sales cycles with mid-market customers across Iberia, including prospecting, discovery, product demonstrations, negotiations, and closing. Build ROI-based business cases, manage senior stakeholders, meet revenue targets, and collaborate with Marketing, Partnerships, and Customer Success. Provide market insights and support long-term customer value realization. The role requires B2B SaaS sales experience, consultative selling skills, English plus Spanish or Portuguese, CRM proficiency, and remote-first self-management.

Drive new business across LATAM mid-market accounts by owning full SaaS sales cycles from prospecting and discovery through demonstrations, negotiation, and close. Build consultative solutions, present ROI cases, manage senior stakeholders, exceed revenue targets, and collaborate with Marketing, Partnerships, and Customer Success to support retention and long-term value.

Build and maintain Wati’s iOS and Android mobile applications using Flutter and Dart. Own features from technical design through testing, release, and ongoing improvement. Collaborate with Product, Design, and Backend teams to improve customer engagement and business growth. Use AI coding tools for implementation, debugging, testing, and refactoring while improving performance, reliability, and code quality through testing and reviews.

Manage software and cross-functional projects from initiation through delivery. Define scope, milestones, ownership, and plans; coordinate teams, dependencies, risks, resources, and requirement changes; resolve issues; maintain project documentation; provide proactive stakeholder communication; and improve project management processes and tools across multiple time zones.

Build and scale real-time voice AI systems for WhatsApp, including WebRTC and LiveKit media pipelines, AI model integration, ASR-to-LLM-to-TTS cascades, and agent capabilities such as tool calling and context management. Optimize latency, reliability, performance, and scalability across audio transport, inference, and response playback. Collaborate with product and platform teams to deliver production-grade conversational voice experiences.

Design and implement backend features for a multi-tenant SaaS platform spanning messaging, automation, analytics, and billing. Own technical designs, coordinate across repositories and teams, and troubleshoot distributed production systems involving queues, webhooks, databases, and async workflows. Build and use AI agents for development, testing, code review, debugging, and documentation, while delivering frontend changes when needed. Collaborate with international teams in English.

As a Social Media Intern at Wati, you will manage social media content, assist in profiling leadership, engage with the community, monitor trends, and create visuals using design tools.

The Senior Associate will manage the Revenue Technology for the Greater China Region, optimizing GTM systems, ensuring data quality, and enabling automation across teams.

The Mid-Market Account Executive will drive new business, managing sales cycles with mid-market clients in Southeast Asia, focusing on customer engagement solutions.

The Partner Sales Development Representative will identify and recruit partners, execute outreach strategies, enable partners, manage leads, and support their market launch, focusing on Southeast Asia.

Lead the architecture and optimization of AI systems, focusing on LLM orchestration and agent infrastructure to enhance customer experiences across messaging platforms.

The Product Marketing Manager for Enablement oversees sales, customer support, and partner enablement programs, ensuring content is up-to-date and effective. Responsibilities include managing training assets, building onboarding programs, and tracking content utilization to improve sales metrics.

Manage IT assets lifecycle, support users with technical issues, manage SaaS subscriptions, and ensure security awareness among staff.

The role involves developing and executing new product features, collaborating with various teams, and influencing stakeholders, with a strong focus on B2B SaaS context.

As a Software Engineer at WATI, you will expand product offerings and deploy new features, ensuring quality software delivery on schedule while collaborating with cross-functional teams.