We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About you:
An Onboarding Consultant is a trusted adviser to our customers, supporting them through the full software implementation cycle. You’ll complete system configuration, data migrations, training, and provide guidance to ensure our customers successfully adopt and embed our software into their business.
You will manage multiple customers simultaneously, ensuring projects are delivered on time and customers have a smooth and positive onboarding experience. Customer satisfaction is key – you will be measured on how happy your customers are with their implementation journey.
You will need excellent communication skills, with the ability to adapt your approach to a variety of customers, often in the hospitality sector (including hotels, restaurants, and leisure businesses). Experience working with hospitality operators, understanding their workflows, and appreciating their service-driven culture will be highly advantageous.
Day-to-day, you will:
•Onboard new customers, primarily from the hospitality industry and other small to mid-sized businesses, while managing project portfolios to ensure successful and timely completion.
•Build and nurture professional, trust-based relationships with clients, consistently delivering proactive, 5-star service demonstrated by valuable customer feedback.
•Develop and maintain comprehensive documentation to support training and implementation efforts, ensuring smooth project execution and timely support.
•Commit to continuous personal learning and drive process improvements to enhance service quality and adapt to evolving customer needs.
Your skills and experiences might also include:
•Experience in the hospitality industry—either working directly in hotels, restaurants, or leisure, or providing services/software to hospitality operators.
•Strong passion for delivering high-quality customer service, with excellent analytical, problem-solving, and process improvement skills.
•Ability to plan, prioritize, and manage multiple projects simultaneously while quickly learning new applications and technologies, including AI.
•Effective communicator with the ability to work independently and collaboratively, both face-to-face and virtually.
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Let’s make a difference together.
Love Work. Love Life. Be You.
Top Skills
What We Do
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, the US and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Its innovative Access Workspace cloud solutions transform the way business software is used, giving every employee the freedom to do more of what’s important to them. Founded in 1991, The Access Group employs approximately 6,800 people.
