At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals or other goods from our restaurant or retail partners and either pick their order up or have it delivered by our courier partners.
We’re expanding rapidly, from our office in Skopje, and now we’re looking for someone to be part of this hectic, fun, and rapid expansion and help to set up our new partners for success.
As such, we need a customer-focused and structured Onboarding Associate to support the onboarding and training of new restaurant partners and ensure the best possible partnership. As an Onboarding Associate, you will act as a key communicator between our operations team and merchant partners in order to ensure optimal success.
What you'll be doing- Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times
- Build relationships with our merchant partners, help them through the onboarding process, and ensure long-term operations success by training them on using our systems and keeping them up to speed on any updates
- Be in the middle of it all - help move roadblocks, and remove bottlenecks throughout the onboarding funnel in order to drive onboarding velocity
- Ensure our portfolio of merchants reaches the highest Wolt service standards in both pragmatic and aesthetic terms
- Logical problem-solving skills with a bias for action and impact
- Proactive ownership mentality - an independent thinker who can work with limited guidance, but through grit and determination can deliver a successful outcome
- Excellent interpersonal skills with the ability to adapt the tone to suit the audience - you will be working with a lot of different people both internal and external
- Experience in sales, account management, or customer support is an advantage
- Fluent in Macedonian and English to be able to communicate with the partners and ensure we have correct information on the app.
At Wolt, We’re About Getting Things Done.
If you are excited about working in a high-growth environment, taking ownership, and being part of an ambitious and fun team, then click below to apply and get the conversation going!💙
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand.
Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
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