Onboarding Advocate

About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That's why we're committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy .
About the Role:
As a core member of the Benefits Onboarding team, you'll be responsible for setting up customers with their health benefits while providing a delightful experience. You'll put their minds at ease by guiding them through a complex process, providing timely information, and keeping all the moving parts running smoothly. You'll help employers get group benefits for the very first time, and then help those employers continue to make important benefits decisions on an annual basis.
Please note that there will be a hybrid training requirement for this position, in Denver, from July 22nd, 2024 - August 30th, 2024, and you will be expected to be available to train during that timeframe.
About the Team:
The Benefit Onboarding team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day. You will use your project-management skills to streamline benefit administration with insurance carriers, drive operations and communications with third-party partners, and build the health insurance engine that will make benefits with Gusto great.
Here's what you'll do day-to-day:

• Oversee the entire benefits onboarding process from start to finish, collaborating with cross-functional teams to ensure timely delivery of benefits.
• Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto Customers.
• Work directly with customers to implement employee benefit packages specific to our customers' needs.
• Provide guidance, support, and manage escalations with customers at key moments in their relationship with Gusto during their benefits journey.
• Manage multiple priorities using Salesforce and other technology platforms in your digital workspace.

Here's what we're looking for:

• 2-4 years of client-facing experience - bonus points for exposure to healthcare, payroll, or a start-up environment.
• Healthcare, health insurance, or employee benefits experience is highly preferred.
• Empathetic and customer-centric: You care deeply about the customers you serve.
• Excellent written and oral communication skills.
• Strong attention to detail.
• Skilled in problem solving, dealing with ambiguity, and cross-team communication.
• Self-motivated and comfortable working collaboratively and autonomously - excited about striving toward team and individual metrics.
• Ability to work throughout seasonal peaks.
• Adaptability to flex to other internal roles if needed.
• Embraces an ownership mentality.
• Experience with workforce tools such as Salesforce is preferred.

Our cash compensation amount for this role is targeted at $23.56/hr - $26.44/hr in Denver. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to [email protected].