Onboard Media Specialist

Job Summary:

The Onboard Media Specialist is responsible for overseeing the production, publishing, and quality control of all onboard media and communication across The Ritz-Carlton Yacht Collection fleet. This role ensures that all guest-facing printed and digital content, including video assets, reflect the brand’s legendary service philosophy, refined aesthetic, and standards. 

Acting as the vessel’s primary media, publishing, and videography expert, the Onboard Media Specialist delivers visually compelling, accurate, and timely communications that elevate the guest experience while maintaining consistency with brand standards. The position works in close collaboration with shipboard stakeholders and corporate teams to ensure seamless storytelling, flawless execution, and exceptional guest satisfaction. 

Essential Duties:  

• Collaborates with the corporate Creative Services and Marketing teams to drive all onboard guest-facing communications- both printed and digital 

• Design, create, and manage editorial content, including daily programs, menus, signage, promotional collateral, and digital displays, in alignment with brand standards 

• Ensure consistency in tone, layout, imagery, and editorial quality across all onboard media platforms 

• Proofread, format, and oversee printing of menus and publications in multiple languages, ensuring accuracy and elegance 

• Manage publishing workflows using approved content management systems (CMS) and onboard publishing tools 

• Support Corporate storytelling and brand initiatives by generating approved visual assets for internal and external use 

• Maintain a well-organized, secure archive of media assets with regular backup 

• Perform preventative maintenance on media, publishing, and videography equipment, report issues and track repairs to resolution 

• Maintain accurate records, backups, and documentation of publications and media assets 

• Assist in onboarding and mentoring shipboard publishing content specialists, videographers, and related roles as assigned 

• Create Standard Operating Procedures, safety regulations, confidentiality requirements, and Company policies. 

Qualifications  

• Proven experience in media production, publishing, graphic design, or visual communications, preferably within luxury hospitality, cruise, yachting, or lifestyle brands 

• Demonstrated hands-on experience in print and digital publishing, content management, and visual storytelling 

• Experience in videography and photography, including filming, editing, and post-production, strongly preferred 

• Advanced proficiency in Adobe Creative Suite (InDesign, Photoshop, Illustrator, Premiere Pro or equivalent) 

• Strong working knowledge of content management systems (CMS) and digital publishing platforms 

• Excellent working knowledge of Microsoft Office applications 

• Familiarity with professional printing processes, file preparation, and color management. 

• Fluent English (verbal and written) with exceptional editorial and proofreading skills 

• Fluency in two or more additional languages (e.g., French, German, Italian, Spanish, Portuguese, Mandarin) strongly preferred 

• Exceptional attention to detail and accuracy in high-volume publishing environments. 

• Highly organized, self-directed, and able to manage multiple deadlines simultaneously 

• Strong interpersonal and communication skills, with the ability to collaborate across departments and cultures 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The Lady or Gentleman must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

All Yacht Ladies and Gentlemen must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds. 

All Yacht Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.