We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Directs workflow of activities for managing local client relationships. Manages and develops the client relationship as the liaison between clients and the enterprise. Provides ongoing client support and identifies opportunities to retain and expand existing business as the key point of contact for driving customer satisfaction.
What you will do
- Assesses client needs by partnering with leadership to present a comprehensive value proposition for new products and services to grow the customer base and increase ongoing customer loyalty.
- Assists with contract status reports and renewals within the assigned book of business to ensure swift resolution and completion.
- Manages client meetings, summarizes meeting notes, and disseminates follow-up action items to upper management.
- Builds relationships with clients through regular meetings to identify needs and opportunities that will further trust and brand recognition.
- Conducts quarterly executive reviews to review business deliverables and to evaluate new opportunities.
- Identifies at-risk accounts and consults with internal partners to assist with the development of action plans to address customer risks and opportunities.
- Reviews contracts on a customer-by-customer basis and conducts specific follow-up measures to ensure contract compliance and timeliness.
Required Qualifications
- Prior customer-facing experience.
- The ability to travel overnight at least 50% of the time.
- Salesforce experience.
0-2 years work experience
Education
- Bachelor's degree preferred.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$43,888.00 - $93,574.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- Prior customer-facing experience.
- Ability to travel overnight at least 50% of the time.
- Salesforce experience.
- 0-2 years work experience.
- Bachelor's degree.
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
