Omni Experience Ambassador

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

•        BJ’s pays weekly

•        Eligible for free BJ's Inner Circle and Supplemental membership(s)*

•        Generous time off programs to support busy lifestyles* 

                      o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

•        Benefit plans for your changing needs*

                      o Three medical plans**, Health Savings  Account (HSA), two dental plans, vision plan, flexible spending ​

•        401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Job Summary

Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. Omni Experience Ambassador will be working within all digital initiatives including: BOPIC, Curbside, Express Pay and Ship from Club.

 Team Members:

• Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
• We strive for flawless execution and hold ourselves accountable.    
• Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.  
• Ensure a safe and positive environment for our members and each other.  
• Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
• Move with speed and agility in everything we do. 
• Innovate and adapt so we can move as fast as the world around us. 
• Maintain a friendly and positive attitude.

 Members:

• Deliver service excellence through all points of contact.   
• Resolve and deescalate to address every member concern. 
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards 
  • Greet, Anticipate, Appreciate (GAA)
  • Fast, Friendly Full, Fresh, Clean 

Club Standards: Work as a team to deliver GOLD club standards daily.

• Work with commitment and pride to deliver GOLD- Grand opening look daily 
• Maintains a clean and organized environment, inside the OMNI Space
  •  Bin storage to organize members orders used based on gold standards
  •  Storage bins regularly cleaned and maintained based on safety standards 

 Know your Business:

• Understand how to access and read production and/or financial performance reporting for your department
• See the connection between consistent execution and the positive impact it can have on the business

Major Tasks, Responsibilities, and Key Accountabilities

• Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.  Utilizes a handheld scanner device (RF) device to pick orders from the sales floor. Uses handheld scanner device (RF) to verify merchandise.  Moves merchandise from sales floor to staging area.                              
• Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list.
• Communicates with club team when merchandise needs to be replenished.
• Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensures all orders are picked in a timely manner to meet all productivity requirements. 
• Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance. 
• Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club. 
• Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met.  
• Securely packages the order in accordance with standard operating procedures.
• Ensures the SFC area is neat, clean, and organized. Performs general housekeeping duties, including removing trash and cardboard from the work area. Handles damaged goods and spoiled products in accordance with standard operating procedures.
• Processes returns to the club and makes determination on how to handle (via DDR or Membership desk)
• Maintains all club policies and procedures. Including adhering to proper dress code standards.
• Required to meet OMNI productivity expectations regarding service level agreements (SLA”s), performance metrics and goals.
• Performs other duties as assigned, including working in other departments as needed.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Qualifications

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.

Job Conditions

• Most of the time is spent moving about continuously on hard surfaces. There may be a need to frequently position oneself to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping.
• Continuously requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Usually in a comfortable environment surrounded by moving machinery and/or loud equipment.  There may be exposure to temperature extremes at time to pull refrigerated orders. 
• There may be occasional exposure to Company-approved cleaning agents.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $16.00.