Ombudsman Program Coordinator (63534)

Indera is looking for an Ombudsman Program Coordinator

ARISE/EFR partners with people with disabilities to advance independence and remove barriers through advocacy and services so every person has the freedom to pursue the life they choose.

Job Summary:

The Ombudsman Program Coordinator will be responsible for providing federally guaranteed advocacy services to residents of skilled nursing facilities and/or Assisted Living facilities within their assigned regions.

Essential Functions:

• Provide regular and ongoing presence of ombudsman advocacy in supported long term care facilities
• Develop and maintain cooperative working relationships with facilities’ administrations and meet with staff as needed
• Participate in and mediate Care Plan meetings to advocate for specific resident’s needs.
• Document all casework with appropriate notes and accurate details.

• Initiate and/or maintain working relationships with agencies and community groups involved in supporting or enforcing quality of life in long term care facilities
• Recruit, screen, interview and provide shadowing opportunities for potential ombudsman volunteers.
• Maintain confidentiality of files and resident information in compliance with policies set forth by the State Long Term Care Ombudsman as well as HIPAA
• Increase public support for long term care residents and awareness of volunteer opportunities by periodically presenting in public forums, such as community speaking engagements, agency fairs, radio/television interviews, etc. 
• Be a resource and support for facility Family Council’s.
• Attend monthly Resident Council meetings.
• Maintain Ombudsman certification by obtaining 18 hours of continuing education credits per year.
• Provide education to facility staff (Resident’s Rights, etc.) upon request.

• Maintain working knowledge of laws and regulations pertaining to long term care
• Complete New York State mandated ombudsman certification training
• Utilize Peerplace Data Management System to document volunteer and programmatic activity in accordance with the National Ombudsman Reporting System (NORS)
• Oversee upkeep and maintenance of regional data in Peerplace and run reports as necessary
• Maintain and regularly update folder of “Frequently Updated Lists and Spreadsheets”
• Attend County Office of Aging meetings monthly

• Uphold policies and procedures

• Exercise sound judgment as a matter of course with holding protected health information and other sensitive information in the strictest of confidence in accordance with ARISE, LTCOP and HIPAA policies 

• Other duties as assigned

Education

• Bachelor’s degree in social work, health, public administration, gerontology, law or related fields
• Experience in program management with at least two (2) years of experience of working with seniors and/or individuals with disabilities.
• Three (3) years of experience in the field of human services, with at least one (1) year in the area of aging or long-term care
• Demonstrated commitment to advocacy work, with at least one (1) year experience as an advocate
• Working knowledge of community resources 
• Demonstrated professional computer proficiency  
• Strong organizational, administrative, and communication skills 
• Valid New York State Driver License and reliable transportation    

Work location: Syracuse - Onondaga County with travel to Cortland, Cayuga and Oswego as necessary

Hours and days: Monday-Friday 8:00am -4:00pm

Compensation: $20.96 -$23.00 per hour

Non -Exempt

40 hours per week, including one-hour paid lunch