What You'll Be Doing:
- Receiving, handling, monitoring and responding to customer demands;
- Interface with our customers through the Ombudsman contact channels (telephone and email);
- Drafting responses to Citizen's Demands Registration System (BACEN-RDR), consumidor.gov and municipal and state PROCONs;
- Keeping tabs and managing administrative demands alongside our legal partners;
- Providing advice on customer related situations to the Customer Support Engineering Team
- Interfacing with other teams to align strategies and suggest improvement on products and processes.
What You Need To Succeed:
- Excellent written and oral communication skills;
- Excellent Portuguese communication;
- Intermediary English skills;
- High attention to details;
- Strong organizational skills ;
- Good analytical skills;
- Fast learning;
- Love for technology;
- Ability to be flexible to changing priorities in a fast-paced environment;
- Previous experience in Consumer law and conflict mediation will be considered a plus.
- Keen interest in learning and applying the latest technology to daily work is essential; knowledge and experience with GenAI (e.g., ChatGPT).
- Experience in improving and automating customer service channels using AI, as well as supporting the implementation of new channels such as consumidor.gov will also be considered a plus.
Skills Required
- Excellent written and oral communication skills
- Excellent Portuguese communication
- Intermediate English skills
- High attention to details
- Strong organizational skills
- Good analytical skills
- Fast learning ability
- Love for technology and flexibility to changing priorities
- Knowledge and experience with GenAI (e.g., ChatGPT)
- Previous experience in Consumer law and conflict mediation
- Experience improving/automating customer service channels using AI
- Experience supporting implementation of channels such as consumidor.gov
What We Do
We are democratizing the payments industry in Brazil, by empowering entrepreneurs through technological, inclusive, and life-changing solutions. Based in Brazil, CloudWalk is a high-end global payment network built on modern technology and proprietary blockchain, focused in bringing a revolution to the payment ecosystem for small and medium-sized businesses. As a unicorn, the company has provided its customers with more than R$ 1 billion in savings by charging fair fees on its transactions and is now present in more than 300.000 businesses across 5.000 brazilian cities. With investors such as the Valor Capital Group, HIVE Ventures and Coatue, the company has already raised US$ 365.5 million in investments and R$3.4 billion in FDICs for anticipation of receivables in its network of financial solutions. In 2022, it was the only brazilian fintech to be featured in the "The Retail Tech 100" ranking by CB Insights, on the "Protection Solutions for Payments and Frauds".
