Oliver Wyman - Head of Human Capital Effectiveness & Talent Strategy

Company:Oliver Wyman

Description:

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective. 

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.    

Job Overview:

This role encompasses leading and managing global Talent Strategy projects across all employee types as well as the Human Capital ‘Chief of Staff’ function which includes communications, budgeting, and other internal projects. The responsibilities are:

• Work with senior business and HC leaders, and the CPO (Chief People Officer) to ensure we attract, retain, and develop our talent and deliver compelling value propositions to all our colleagues

• Support CPO decision-making, including working with the CPO to shape and facilitate implementation of HC’s global strategy and the vision for HC, including organizational structure and staff changes

• Lead efforts at improving organizational effectiveness of HC, e.g.,

  • Refine strategy and operating model

  • Improve cost and efficiency

  • Improve client satisfaction and function effectiveness

  • Help drive cross-regional collaboration / “shared consciousness” within the HC function

• Lead HC’s annual strategic planning, budgeting, and forecasting processes and keep on top of how well we track against it

• Ensure successful and engaging communication within HC and from HC to the rest of the firm

• Engage in special talent projects as necessary, including working with Marsh

Key Responsibilities:

• Work with CPO, other HC leaders, and business leaders to determine key People needs and develop a compelling People Strategy, delivering programs as needed

• Provide thought leadership for developing overall Talent Strategy and CVP elements

• Oversee talent-related special projects for OW, e.g., improving work-life quality, crafting the firm’s togetherness approach

• Oversee successful running of business-as-usual processes for talent programs (e.g., kudOWs, MilestOWnes, OWBalance, Golden Passport), factoring in practical operating considerations and seeking to optimize processes wherever possible to maximize efficiency whilst still delivering an appropriate level of service to the business

• Lead HC’s annual strategic budgeting planning process as well as tracking budget throughout the year, making mid-year adjustments as necessary and leading the forecasting process. This includes HC headcount, staff costs, and other costs

• Review annual survey data from Marsh engagement survey to share back with HCLT and discuss overarching implications, in partnership with Talent Analytics team

• Support CPO decision-making around sensitive/confidential issues and succession planning

• Ensure the HC Leadership Team is functioning and is well connected, e.g., through facilitating effective HC leadership calls/meetings as well as all hands calls and communications

• Support the CPO in organizing, shaping the agenda, and facilitating the annual HC Leadership Team offsite

• Coordinate GLT HC OpCo meetings, including planning and distributing agendas and after-meeting take-aways

• Represent and voice HC’s priorities on various working groups and internal forums, e.g. All-Systems-Go calls

• Ensure HC’s communications strategy within the function and to all OW staff is successful

• Lead efforts aimed at improving HC, working with CPO and COO when appropriate, e.g. refine strategy, operating model, and organization structure; tune to ensure global consistency vs. local adaptability of key processes

• Reduce low value-add activities and ensure tasks are performed by the appropriate teams to drive economies of scale / expertise

• Manage a team of permanent and/or rotational staff as required, effectively guiding and developing the team

• Act as the point of connection with Marsh on relevant topics

Experience Required:

• Bachelor's degree

• Significant experience in Human Capital with broad exposure across a number of different functions, ideally within a consulting firm

• Ability to turn around well-formulated decks, as well as be able to quickly manipulate data and information are a must (including strong excel/modelling skills)

• Expertise in organizational effectiveness and operational improvement

• Proven track record of successful project management in a fast-paced, professional services environment and ability to solve complex problems

• Experience managing, understanding, balancing, and satisfying numerous stakeholders at different levels in the organization; ability to influence consensus and/or get stakeholder comfortable with direction of travel

• Proven ability to successfully manage and develop a global team

• Familiarity with our HC ecosystem, key processes, and systems is preferred

• Mastery of Microsoft Office (Word/Outlook/Excel/PowerPoint)

Skills and Attributes

• Fluency in people analytics; ability to translate insights into actions

• Strong creative, flexible strategic thinking, operational / client service excellence

• Strong leadership and problem-solving abilities

• Self-confidence and maturity to gain the respect of senior business leadership; ability to build relationships at all levels

• Ability to break down complex issues and identify solutions; strong process design

• Ability to efficiently manage across multiple moving, interdependent work streams, with strong attention to detail and organization skills

• Strong implementation and change management skills

• Strong communication and influencing skills - accomplished in consensus building

• Strong understanding of the needs of a consulting business and what it is like to work in a client-facing environment within that

• International mindset, cross-cultural competence

• Excellent written and oral communication, and ability to adapt style across variety of audiences

• Able to work independently and successfully prioritize events, tasks, activities, and meet deadlines in an extremely fast paced environment

• Willing to travel occasionally and to have variable work hours

The applicable base salary range for this role is $155,000 to $220,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. 

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.