Support with PSP’s and RFM merchant onboarding by liaising with Ops team and Production team to achieve assigned turn-around-time
Perform pre-calculations on given calculators for profitability of merchants to send to line manager
Support with pre- validation, invoice realization and pay outs for PSP’s and RFM by liaising with the internal Invoicing team
Develop relationship with the support teams of PSP’s and RFM to follow-up and close any exception, documentations requirement from NI
To support the PSP’s and RFM from NI point of view to any merchant quarries and issues that may come up
Be the point of contact for PSP and RFM for sales and ops support related matters and lead to close any issues within jurisdiction related to PSP’s and RFM partners and merchants
Prepare monthly power decks/point presentations on PSP RFM performances and other related decks if needed
Liaise and support PSP partners and RFM to ensure business unit level compliance with schemes and regulatory mandates as and when new mandates are introduced and once approved to share by management
Understanding of the risks involved in the PSP and RFM merchant on boarding processes and always follow the risk and governance protocols.
Responsibilities- Analyze Rate Approvals, calculate profitability and send over for approval; Post MID creation, recheck if correct rates, MCC were applied on the system.
- Key inn Requests
- Refund an Auto Refund Requests
- Increase CAP limit Requests
- Block/Unblock requests
- MID creation report with PSP
- Resolve Operational Queries
- Retain Key Accounts.
- MID creation monitoring with Ops team
- Liaise with compliance to follow up for PSP/RFM merchant cases wherever support is needed by the application processing teams
- Assist in delivering PSP and RFM sales initiatives through reporting non transacting merchants, rate revision proposals, calculations on loss making merchants
- Assist PSPs and RFM with Risk and Compliance guidelines as and when required after securing internal approvals
- Once a new PSP has been initiated for onboarding with NI, follow up with the related units such as Risk, Compliance and VSM teams to be on TAT
- Track & provide feedback of any issue that may be faced and highlighted by the PSP and RFM
- Liaise with Chargeback team and PSP, RFM teams to ensure minimum chargebacks
- Interact, follow-up and close with PSP’s and RFM team for negative balance recovery
- Liaise with operations team for PSP rebate payments
- Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
- Abide by approved authorization matrix for merchant rates to PSP’s/RFM
- To follow all compliance and regulation policies set by NI
Core Competencies
- Proficiency in Microsoft Word, Excel, Outlook and Powerpoint
- Well-developed interpersonal, problem-solving, and time-management skills
- Strong ability to work as a team player.
- Ability to cope with and thrive in a non-routine environment and think creatively
- Good written and verbal skills
Minimum Qualification
- Bachelor’s degree or higher.
- Certification.
Minimum Experience
Minimum of 2 years of working experience in a financial institution including bank and non-bank financial
Skills Required
- Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
- Well-developed interpersonal, problem-solving, and time-management skills
- Strong ability to work as a team player
- Ability to cope with and thrive in a non-routine environment and think creatively
- Good written and verbal communication skills
- Bachelor's degree or higher
- Certification
- Minimum of 2 years' experience in a financial institution (bank or non-bank financial)
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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