Officer, Order Management

Posted 2 Days Ago
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Dhaka, BGD
In-Office
Junior
Logistics
The Role
Supports customer service and order management through accurate order entry, data maintenance, order transfers, credits, returns, customer report updates, order verification, and workflow automation. Uses multiple Oracle and order-processing platforms, along with VBA, Google Apps Script, and Python. The role also assists customer service representatives, resolves order discrepancies, creates workflow documentation, and may travel to customer factory locations.
Summary Generated by Built In
Company Description

About Avery Dennison 

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com. AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, BANGLADESH, CHINA, INDIA, INDONESIA, MALAYSIA, SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

Job Description

About the role

Support customer service operations by ensuring accurate order entry, system data integrity, and seamless processing across multiple operating platforms to optimize service performance and meet organizational efficiency standards.

Key Responsibilities

  • Maintain and provide support to the team of customer service representatives in order entry.
  • Enter and maintain the quality of information and dates entered into the system.
  • Utilize platforms such as VIPS, Trim, and D2comm as necessary for system order entry.
  • Follow up on pending orders specifically by End Dates, providing feedback to the CSR team in case of discrepancies.
  • Process system credits and/or returns as required while maintaining established efficiency standards.
  • Support and update customer reports as a specialized Order Entry task while adhering to quality guidelines.
  • Process orders across Oracle BDP/BDC/BDA/SO Creation (VD APP, Zoom, Zoom Capture, CPQ Live, VS003), VIPS, OLD d2com, New d2com, ACS, and PO release sites,Marketplace.
  • Execute order transfers from BDP to BDC, and handle AJKS/RMA/REP creation in BDP/BDA/BDC.
  • Perform customer call-out order verifications for D2com RFID, manage workflow automation, and prepare order flow charts.
  • Create workflow automation using VBA,google script,Python 

Qualifications

  • Business graduate from a reputed University.
  • Freshers are encouraged to apply.
  • 1–2 years of experience in service industries, preferably in compliant factories.
  • Positive attitude towards managing customer relationships.
  • Strong level of communication, negotiation, and planning skills.
  • Willingness to travel to various locations where customer factories are situated.

Additional Information

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.

Skills Required

  • Business graduate from a reputed university
  • 1-2 years of experience in service industries
  • Experience in compliant factories
  • Positive attitude toward managing customer relationships
  • Strong communication skills
  • Negotiation skills
  • Planning skills
  • Willingness to travel to customer factory locations

Avery Dennison Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Avery Dennison and has not been reviewed or approved by Avery Dennison.

  • Healthcare Strength — Pay and benefits are frequently characterized as decent or good, supported by multiple medical plan options alongside dental, vision, and mental health coverage. Company-paid basic life insurance and short-term disability coverage add to the perceived strength of core protection benefits.
  • Retirement Support — Retirement support is strengthened by an automatic employer contribution plus an additional employer match tied to employee contributions. The availability of an employee stock purchase plan further broadens long-term savings options beyond the 401(k).
  • Parental & Family Support — Family-related support is reinforced through parental leave and dedicated adoption and fertility assistance with a stated benefit amount. Domestic partner eligibility and LGBTQIA+ healthcare support features expand coverage for different family structures.

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The Company
HQ: Glendale, CA
16,564 Employees

What We Do

Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 30,000 employees in more than 50 countries. Reported sales in 2020 were $7.0 billion.

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