Office Support Analyst

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

For more than 30 years, Specialty Equipment Services has been serving businesses in the commercial equipment industry throughout the United States and Canada. These businesses rely on us to not only reduce risk but also drive profitability and help meet the needs of their customers.

The primary markets we serve include:

• Equipment Dealers

• Equipment Manufacturers

• Financial Institutions

• Lease Brokers

• Online B2B Marketplaces

Our suite of customizable protection programs include:

• Lease Insurance

• Rental Insurance

• Point of Sale Insurance

• Contingent & Excess Liability Insurance

• Residual Value Insurance

• Stipulated Loss Value Gap Insurance

• Insurance Tracking and Verification Services

From office to construction, transportation to medical, and most every equipment category in between, Specialty Equipment Services is here to serve the needs of the commercial equipment.

Our Specialty Equipment Services division is in search of a Office Support Analyst to join our team. This position will be in our downtown, Cincinnati office and will offer a hybrid work schedule post our initial training period.

Essential Job Functions and Responsibilities

Benefits include:  

• Medical, Dental & Vision Plans

• Excellent 401K Plan

• 19 Days Paid time off + 8 Paid Holidays/year

• Employee wellness programs and more

We are looking for: An individual who is comfortable with technology and committed to providing robust, concise, and transparent results, clear communication, and extraordinary service.

This person will work in our digital products group to help manage solutions for our internal and external customers.

• High school diploma or equivalent; associate's degree preferred.

• 2 - 4 years of experience with Microsoft Office, Teams, and SharePoint

• Experience that includes monitoring communications, organizing and prioritizing information, and reviewing items for accuracy

• Technical and communication skills

• Employee wellness programs and more

Responsibilities

• Maintain files and information related to client implementation and product documentation, checking for accuracy and consistency

• Maintain data in systems and apps that support digital products

• Track requests related to service tickets, monitoring email and synching SharePoint information

• Assist in the organization and preparation of reports, presentations (PowerPoint) and other key documents for internal communications

• Assist in planning and preparation for team meetings and workshops

• May communicate with internal/external customers to resolve/track unidentified/misrouted information.

• Participates in processes/projects such as reviewing impact to current policies/practices for system installs/upgrades, changes in functions and/or services, etc.

• Builds partnerships with all areas of the business in order to effectively address customer issues.

• Performs other duties as assigned.

Business Unit:

Specialty Equipment

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.