Office Operations Manager

JOIN THE ASSURANCEAMERICA TEAM
Are you someone who takes pride in being friendly, reliable, and always willing to help — whether the task is big or small? Do you enjoy keeping a space running smoothly while being the first smiling face people see when they walk in?

Join AssuranceAmerica as our Office Operations Manager, where you’ll be both the front-facing presence of our headquarters and a key support partner to our internal teams.
As an Office Operations Manager you’ll be stationed at the front desk during all working hours (excluding lunch and breaks), serving as the professional and welcoming face of AssuranceAmerica. At the same time, you'll keep the office stocked, organized, and operating efficiently.

This role is perfect for someone who loves helping others, stays organized, and has a positive attitude toward both routine tasks and new challenges.

Each day at AssuranceAmerica is different, but as an Office Operations Manager you will:

Front Desk & Office Presence

• Greet all visitors with a professional and approachable demeanor.
• Maintain consistent front desk coverage – you are the first impression of the company.
• Ensure reception and lobby areas are always clean, welcoming, and presentable.

Office & Facilities Management

• Restock breakroom supplies and maintain shared supply areas.
• Clean and maintain the coffee machines, beverage machine, and surrounding counters.
• Keep shared areas tidy, including the breakroom, reception desk, copier area, and storage spaces.
• Order supplies for all departments and manage facility/vendor service requests.
• Coordinate deliveries and distribute packages efficiently.

Sales & Administrative Support

Assist the Sales Operations team with:

• Travel booking, fleet rentals, marketing coordination and supplies, business cards, and event planning and logistics for all sales meetings.
• Processing validation emails and updating E&O information for our agents, along with other tasks, as needed.
• Reviewing incentive and agent accounting reports daily and reporting findings to Accounting at the end of the month.
• Supporting Lunch & Learns for Human Resources.
• Handling SR22/SR26 processing and routing accounting invoices for Underwriting, as needed.

• Friendly, professional, and approachable – always representing the company well.
• Team-oriented and able to work with all departments.
• Flexible and open to perform “big and small” tasks.
• Organized, proactive, and detail-focused
• Reliable with occasional flexibility to arrive early or stay later when needed.

• Minimum of 3 years of experience in office administration, operations, reception, or sales support role.
• Proven experience effectively managing multiple responsibilities at the same time.

• Bachelor’s degree in Business Administration, Human Resource Management, or other related fields.
• Bilingual (English-Spanish)

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to navigate various departments of the organization's physical premises.

• We are direct, results-driven, and dedicated to the success of our business and each other.
• We cover the cost of health-related benefits for our Associates.
• We are a diverse group of thinkers and doers.
• We offer many opportunities to grow in your professional skills and career.
• We fight homelessness by directing 5% of our earnings from each policy we sell to organizations that help those in need. We call it our Generous Policy.

• AssuranceAmerica provides these benefits to Associates:

• Premium healthcare plans: All full-time Associates and part-time Associates working a regular schedule of 30 hours, or more, are eligible for benefits on day 1, including Medical, Dental, Vision, Voluntary Life, Flexible Spending Accounts, and a Health Savings Account.
• Employer Paid Benefits: We enroll all eligible Associates in Group Life and AD&D Insurance, Short- and Long-Term Disability Plans, Employee Assistance Program, Travel Assist, and the Benefit Resource Card which includes Teladoc™, Pet Insurance and Health Advocate.

• 401(k) Employer Match: We want to help you prepare for the future, now. All full-time and part-time Associates over age 21 are eligible to participate in the 401(k) Savings Plan. AssuranceAmerica will match 100% of the first 4% of an Associate’s contributions.
• Engagement Events. We make time for fun activities that strengthen Associate relationships in all our locations.
• Annual Learning Credit: Want to learn something new? We'll reimburse you for approved educational assistance, up to $5,250 annually.

• Paid Time Off (PTO), Parental Leave Pay, Volunteer Time Off (VTO), Bereavement Pay, Military Leave Pay, and Jury Duty Pay.

If you enjoy being the person everyone counts on – and you take pride in keeping an office running smoothly – we’d love to meet you.

Apply today and become the welcoming heartbeat of AssuranceAmerica.