As the Office Manager for our Picnic HQ in Amsterdam, you are the strategic brain and operational heart of our working environment. With 650 employees and a dedicated 22-FTE in-house office team, you will be responsible for our entire office and hospitality operations.
We are looking for an entrepreneurial hotelier: You take full ownership of the daily operations (Office management & reception, kitchen, bar & barista, cleaning & maintenance) while simultaneously developing the long-term facility strategy. You will calculate business cases, optimize processes, set strict boundaries to reshape office culture, and lead your diverse team toward operational excellence.
Tricks of the TradeStrategy & Process standardization: Take ownership of the facility strategy. Investigate and calculate future operational models (e.g., premium in-house vs. outsourced), write strategic proposals including ROI, and implement data-driven solutions to fix bottlenecks (like barista queues).
Daily operations & Team leadership: Manage, coach, and motivate our diverse, 22-FTE in-house team consisting of receptionists, chefs, baristas, cleaners, and handymen. You optimize scheduling to ensure high productivity and minimal overtime.
Culture & Quality governance: You are the agent for our office culture. You implement a 'high hospitality, high responsibility' mindset where employees take ownership of keeping their workspace and kitchen clean, while you maintain top-tier quality across daily lunches, events, and office hygiene.
Financial & Supplier management: Take full P&L ownership for F&B, cleaning, and office events. Steer on cost-per-FTE, waste reduction, and act as the tough negotiator for external facility suppliers and service partners.
A Bachelor's degree (HBO/WO) in Hotel Management, Facility Management, or equivalent experience.
5+ years of leadership experience in a dynamic, high-volume hospitality environment (e.g., Hotel Operations Manager, F&B Manager, or Boutique Hostel GM).
- Fluent in English & Dutch; Spanish is a plus
Bias for action: you proactively find bottlenecks and act on it
High-energy, hands-on, and a strong “can-do” mentality
Strong communicator: from Kitchen floor to leadership
Fixer mindset: you own problems through to implementation
🥗Fresh Lunch, coffee, and snacks
Our offices are equipped with fully-fledged coffee bars and a kitchen and chefs. They prepare delicious fresh and warm lunches every day so you can keep your energy up.
🚵🏼Health insurance discount & bike plan
We have a partnership with CZ (a health insurance provider). Picnic employees get a discount on CZ insurance packages between 5% and 15%. Furthermore, through our partnership with Lease a Bike, you can rent-to-own a new (e)bike at a discounted rate
✍🏼Learning & development
You’ll get ample opportunity to work on yourself at Picnic. We offer personal development through Lepaya courses, Academy training, and more. Interested in improving your mental wellbeing? Through OpenUp you get free access to trained psychologists and many courses.
All the rest
At Picnic you get 25 holidays, we cover your travel expenses and offer a pension plan. And your phone and laptop are on us, as well.
Skills Required
- Bachelor's degree (HBO/WO) in Hotel Management, Facility Management, or equivalent experience.
- 5+ years of leadership experience in a dynamic, high-volume hospitality environment (e.g., Hotel Operations Manager, F&B Manager, Boutique Hostel GM).
- Fluency in English and Dutch.
- Spanish language skills.
- Experience managing daily operations across reception, kitchen, barista service, cleaning, and maintenance and leading a multi-role team (~22 FTE).
- Experience with P&L ownership for F&B, cleaning, and events, cost-per-FTE tracking, waste reduction, and supplier negotiations.
- Strong communicator, high-energy, hands-on, bias for action, and a fixer mindset (owns problems through implementation).
What We Do
At Picnic, we’re revolutionizing the way people buy groceries. Our affordable and sustainable service is made possible by our passionate people, cutting-edge technology, efficient planning, and, of course, our fleet of iconic electric vehicles! It’s why our customer base is growing rapidly across the Netherlands, Germany, and France. One of the things that makes Picnic different is that we handle almost everything in-house: forecasting, developing our first automated warehouse and new electric Picnic vehicles, internal and customer-facing applications—the list goes on. It gives us more freedom when it comes to trying out new and innovative ideas, which is something we do a lot! We love to challenge ourselves and learn new things. Our teams have access to various meetups, language classes, ‘Lunch & Learn’ sessions, our very own Tech Academy, and tailored soft-skills training. Professional development is as important to us as the service we provide to our customers. As a diverse team made up of over 80 nationalities, there are always plenty of activities to get involved with, whether you’re into sports, board games, charitable causes, dancing (at our legendary Picnic festival), or licorice tasting—yes, even that! Our scale-up culture means you get to own your role and bring fresh ideas to the table. So, if you’re looking for an opportunity to make a real difference, get in touch—we’d love to hear from you.
