About the job
As the Office Manager, you’ll play a key role in fostering a high-performance culture at our Support Centre. Working with and assisting our Business Operations Facilities Manager, you’ll lead the reception team, oversee best-practice office processes, and ensure an exceptional 5-star customer service experience. Your focus will be on creating a welcoming, positive, and enjoyable environment for both team members and guests, making every interaction seamless and memorable.
The Role You Could Play
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Research, procure, and manage vendors for Support Centre (SC) supplies, overseeing weekly deliveries and adjusting orders as needed.
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Maintain strong vendor relationships and manage cleaning and waste removal contracts.
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Ensure adequate supply of high-quality products are always readily available
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Conduct daily office walk-throughs, reporting maintenance issues to the Business Operations Facilities Manager and cleaning concerns to the cleaning supervisor, ensuring all areas remain neat, clean, and well-presented.
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Oversee regular upkeep, including weekly Friday fridge cleanouts and a biannual office-wide cleanup, maintaining a high standard across all Support Centre spaces.
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Drive team member initiatives, including coffee carts and annual Easter morning tea.
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Manage Support Centre lockers, assist team members, and optimise storage areas with the Business Operations Facilities Manager.
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Support SC maintenance, building issues, and coordinate with suppliers as needed.
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Report Support Centre injuries to People & Education, ensure incident reports are completed, and assist with coordinating the annual testing and tagging program.
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Serve as a member of the Emergency Warden team, coordinating training, drills, and updating warden and first aid contact lists.
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Manage SC facilities in line with Office Management budget
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Manage day-to-day reception operations and act as the central point of contact for office-related team member queries.
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Ensure all SC communications are timely, relevant, well organised and on brand
What You Will Bring
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Excellent written and verbal communication
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Personable and professional
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Strong organisation and time management skills
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Strong interpersonal and relationship building skills
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Strong attention to detail
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Excellent problem-solving skills
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Punctual, flexible and reliable
Your Life At MECCA
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
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Professional development programs and first-class digitised learning offering
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Health and well-being initiatives
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Reward and recognition programs
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Access to bonus and incentive programs
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Access to quarterly product allowance
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Up to 40% discount
Benefits are subject to company policy, as updated from time to time.
There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way. To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca and for all current opportunities, visit http://www.mecca.com.au/careerswww.mecca.com.au/careers
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What We Do
Since our very first day in 1997, our purpose has been to enable our customers to feel and look their best by offering them the world’s best line-up of beauty and skin-care brands (+ more), coupled with exceptional service. Fast forward to today, and we have over 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day.
Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or our Distribution Centre (DC), you will be an integral part of the MECCA family.
Our Retail Store teams are known for their energy, passion and expertise; bringing MECCA to life and helping us deliver on our purpose across four unique concepts – MECCA Cosmetica, MECCA Maxima, MECCA and our online stores (mecca.com.au and meccabeauty.co.nz).
Working in our Support Centre will give you the opportunity to be part of high-impact, cross-functional projects, where you will get to immerse yourself in cutting-edge technologies and market-leading innovations. Not only do we work with over 150 of the best global beauty brands, we also develop, produce and distribute MECCA’s very own signature line of products. From supply chain to digital design, from software development to strategy, and everything in between, we are looking for diverse people from all backgrounds to continually challenge our way of thinking.
Last but certainly not least, our rapidly expanding DC teams are the backbone of our operations and are key to the delivery of a seamless customer experience through online fulfillment and ensuring our stores have the right products at the right time.
