Office Manager

Culligan of Cloquet is actively seeking a dedicated Office Manager who embraces our core values of Accountability, Caring about Relationships, and Open-Mindedness.

Are you an experienced office professional seeking a hands-on managerial role with extensive customer interaction? Do you thrive on coaching teams towards success and cultivating a positive work environment? Are you excited about driving improvements and contributing to enhancing people's lives through water? If so, this opportunity might be perfect for you!

Culligan of Cloquet operates as part of the Packard Culligan franchise group, a family-owned and operated enterprise with nearly 80 years of industry expertise. In Cloquet, you will join a team dedicated to expanding our customer base and driving business growth.

Perks:

Culligan offers an enticing package:

• A competitive base salary with high incentive potential.
• Comprehensive benefits including zero deductible medical plans, dental, vision, and a wellness program with incentives.
• 401K with employer match, tuition reimbursement, scholarship opportunities, paid time off, and paid holidays.
• Opportunities for career advancement through training and development.
• Work-life balance with Monday-Friday, standard business operating hours.
• Continuous training and development, along with corporate support in human resources, accounting, and compliance.
• Employee recognition events and an annual company meeting (some light annual travel required for this role).

Role Summary:

As the Office Manager, you will be responsible for:

• Accountability: Cultivating a successful work environment that promotes positive morale, productivity, and employee development while being accountable for the results achieved.
• Care for Relationships: Implementing a hands-on management strategy to empower employees at every level, enabling them to deliver a high-quality experience to our customers while nurturing strong relationships.
• Open-Mindedness: Ensuring professional behavior, courtesy, and exemplary interactions with customers, employees, and vendors; taking corrective action when necessary while remaining open to new ideas and approaches.
• Enhancing customer satisfaction, growth, and retention.
• Effectively training and coaching the office staff to identify additional sales opportunities.
• Scheduling delivery, service, and sales appointments, optimizing the use of company resources while offering viable options to customers.
• Providing, compiling, and analyzing data to make recommendations for improving customer service, enhancing customer retention, and expanding the customer base.
• Overseeing the accuracy of the dealership’s financial reports, ensuring efficient operations, and managing expense control.
• Managing customer information systems, ensuring timely and accurate information processing.
• Accurately reporting inventories on schedule and resolving discrepancies.
• Managing the credit and collections function, including new customer orders and delinquent accounts.
• Ensuring compliance with company policies, recommending policy changes, or corrective action when necessary.

Qualifications:

We're looking for candidates with:

• 3+ years of direct management experience, ideally including office or customer service management, active employee development support, and applied knowledge of accounting functions (e.g., payroll, budgeting, AR/AP).
• Strong experience in a customer service capacity.
• Excellent interpersonal skills and effective verbal and written communication skills.
• Education, including a high school diploma or equivalent.

In an ideal scenario, candidates would possess:

• A business degree with an emphasis in accounting or related business administration experience.
• Experience in the water conditioning industry or a service-related field.