Workplace Experience Manager

ABOUT SUMUP

SumUp is a leading fintech that empowers small businesses by providing them with simple and affordable payment solutions. The company's vision is to create a world where small merchants can be successful doing what they love. SumUp believes in the everyday hero – that each person should be able to start their own business. Today, over 4 million businesses rely on SumUp to get paid. 

ABOUT THE ROLE

As the Workplace Experience Manager in Sofia, you’ll play a central role in ensuring an efficient, engaging, and welcoming office environment for our 500 employees, leading our existing team of 2. 

This is a hands-on role in which you will both lead and take the role of any team member whenever necessary: from day-to-day administration of our offices, to initiating and leading company and office-level projects, including events and initiatives. Our office life is rich and exciting and we are constantly looking to make it even better. 

Reporting directly to the Head of Workspace in Berlin, with a dotted line to our leadership team in Sofia, you’ll oversee and develop a range of office management and workplace experience functions, supported by the existing team.

• Office Operations: Oversee the daily operations of our Sofia office, creating a productive, seamless experience for all employees. Streamline office processes to enhance efficiency, address issues proactively, and continually improve workflows.
• Vendor and Supplier Management: Build and maintain relationships with local vendors and suppliers, negotiating terms and managing contracts to ensure consistent, high-quality service for all office needs.
• Employee Experience: Design and implement initiatives to elevate the day-to-day employee experience, focusing on well-being, satisfaction, and productivity. From maintaining top-notch amenities to facilitating a welcoming environment, you’ll make the office feel like a home base for all.
• Stakeholder Engagement: Collaborate closely with both local VP leaders and the Berlin workspace team to ensure that Bulgaria’s offices align with company standards and meet the needs of all stakeholders. You’ll be an advocate for employees’ needs and a strategic partner to leadership.
• Team Management: Lead and mentor the two team members, setting clear goals and ensuring professional growth while maintaining high standards in workplace operations.
• Event Planning & Coordination: Organize and support office events, team activities, and other engagement initiatives to foster a strong sense of community and team spirit.
• Benefits administration: Lead the smooth administration and optimization of employee benefits, such as Multisport program, birthday gifts, breakfast in the office, etc. 

WHY YOU SHOULD JOIN SUMUP 

🌍 You’ll play a key role in a scale-up that in turn is part of a truly global team of 3000+ people from 60+ countries, spread across 4 continents.

🚀 You'll have the opportunity to make an impact irrespective of your job description. You'll have the space to drive your career and take ownership of projects.

🌴 You’ll receive 25 days’ paid leave, increasing with tenure, and paid vacation for certain occasions. You’d enjoy a paid 1 month Sabbatical vacation. 

📚 You’ll receive an individual learning budget and can take 10 days educational leave to expand your skillset.

🍎 You’d have monthly digital food vouchers.

🚖 You’d have monthly budget for a wide choice of benefits and discounts ranging from transport, food, learning and many more (re:benefit platform).

❤️ You'd enjoy other great benefits such as additional health and life insurance; funded therapy & coaching sessions with licensed wellbeing professionals; co-sponsored Multisport card; Babbel language platform subscription; child birth/adoption bonus; free shuttle buses from Joliot-Curie metro station; a long list of discounts and more.

More About SumUp

We believe in the everyday hero.Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.