Office Manager

Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.

We are seeking a highly reliable and proactive Office Manager with 3-5 years of experience. The successful candidate will be responsible for overseeing daily office operations, coordinating events, managing vendor relationships, and providing support to ensure the office runs efficiently. The ideal candidate should be resourceful, have excellent organizational skills, and possess impeccable email communication. They must be proficient in using Google Calendar, Google Drive, and Microsoft Office Suite (Word, Excel, PowerPoint). In this role, the Office Manager will also coordinate customer onsite visits and ensure a professional environment. This role is ideal for someone who enjoys wearing multiple hats. If you are a detail-oriented, proactive individual who thrives in a dynamic, small office environment, we encourage you to apply! This is an onsite 5 days per week position. 

Responsibilities

• Office Management:
• Manage daily office operations, ensuring smooth workflow and efficiency
• Oversee deliveries of office supplies, catering, and other delivery service providers
• Serve as the primary point of contact for building management and security desk communications, ensuring timely and professional phone call or email responses
• Ensure office printers, TV’s and conferencing equipment are operating at all times
• Coordinate and plan events, both internal and external, including customer onsite visits ensuring a professional and welcoming office environment
• Take initiative to solve problems, anticipate needs, and support office staff as needed
• Responsible for maintaining kitchenette appliances (Dishwasher, coffee machine, refrigerator, water dispenser machine etc.)
• Manage key card portal for employee access 
• Coordinate office tours for new hires
• Organize and maintain clean storage closet 




• Daily Operations:
• Ensure the smooth running of the office, including managing supplies, equipment, light cleaning/tidying and office maintenance
• Handle incoming and outgoing correspondence, including mail, emails, and packages
• Responsible for ordering and organizing pantry refills and snack orders
• Ensure cleanliness of conference rooms & preparation of Audio/Visual equipment before and in between meetings
• Oversee office layout, furniture, desk assignments and maintaining an organized and professional environment
• Handle all logistics of in-office events including calendaring, food ordering, and any other needs of the meetings in office
• Ensure work orders for maintenance or janitorial request are processed in a timely manner




• Administrative Support:
• Provide administrative support to senior management, including scheduling meetings, managing calendars, coordinating travel arrangements and dinner reservations
• Draft and edit documents, letters, presentations, and reports as needed
• Manage internal company posts and notices to local employees via Slack or email correspondence
• Manage office calendars and schedules using Google Calendar
• Maintain and organize office documentation using Google Drive
• Utilize Microsoft Word, Excel, and PowerPoint to create reports, presentations, and documents as needed
• Coordinate occasional package/letter drop-offs to FedEx, UPS or USPS




• Vendor and Contract Management:
• Liaise with office vendors, suppliers, and service providers, negotiating contracts and ensuring services are scheduled and completed as per agreements
• Must be onsite for scheduled service appointments
• Manage relationships with external contractors such as IT support, janitorial services, maintenance work orders and building management company communications
• 'Ensure proper documentation is maintained for all services performed, including payments billed for services or repairs




• Basic IT Support:
• Provide first-line technical support for office equipment, including computers, printers, wifi logins and video conferencing setup when IT is not available
• Must have basic knowledge of Apple (Macbook) computers




• Event Planning:
• Organize and coordinate office events, meetings, and team-building activities, employee gifting as well as holiday planning
• Handle logistics for company events, including requesting quotes, booking, venues, catering, and managing RSVPs




• Health and Safety:
• Ensure the office complies with health and safety regulations
• Conduct regular safety audits and maintain records of compliance
• Ensure first aid supplies are refilled and consistently available
• Act as the point of contact for emergency procedures, evacuation planning, and fire life safety
• Must be able to respond to urgent phone calls from our security company 24/7

Benefits

Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. 

Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact!

Rest and Relaxation. Unlimited PTO, wellness days, paid holidays, and more!

Health Benefits. Comprehensive health, dental, and vision. We offer a variety of plans to meet the needs of you and your loved ones.

We care about your Future. Access to 401(k) so you can contribute and generous stock options.

Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses and support your ongoing development and career growth.

Flexible Work. In-office, work-from-home, or hybrid, depending on position and location. We seek to create an environment for all of our employees where they can thrive in both their professional and personal lives.