The Role
Manage daily office operations for a field-service security and life-safety business. Responsibilities include technician scheduling and dispatch, coordinating service calls and inspections, customer communication, invoicing, accounts receivable and payable, payroll support, record maintenance, process documentation, team accountability, and employee administration. The role partners closely with company leadership to resolve operational issues and improve workflows.
Summary Generated by Built In
Perfect Connections Security Systems is seeking an experienced, hands-on Office Manager to take ownership of the day-to-day operations of our established security and life-safety service business.
You Are:
You Are:
- Responsible for maintaining smooth and efficient office operations, bookkeeping, scheduling, and supporting employee-related administrative tasks. This position will handle admin duties as well as work closely with the owner to refine and maintain company processes as well as the following duties. As we grow some duties will be delegated to others.
Your Location:
- 1 W. Cliff St. Somerville, NJ 08876
Your Schedule:
- Full-Time | 40 Hours Per Week
- Mon-Fri 7:30am-4:30pm
Your Manager:
- Stacey, Operations Manager & Patrick, Owner
Your Contribution to Perfect Connections:
Operations
- Manage daily technician scheduling, dispatch and schedule changes with the Service Manager
- Coordinate service calls, installations, inspections and other field activity
- Communicate with technicians and field leadership throughout the day
- Review completed work and ensure documentation and follow-up are completed
- Keep team on track and on process
- Creating processes, flowcharts and SOPs
Customer Service
- Manage customer communication, including scheduling issues and escalations
Financial
- AR/AP
- Prepare invoices and supporting accurate, timely billing
- Payroll/timekeeping support
- Maintain accurate customer, job and service information within company systems
Team Accountability
- Identify operational problems and following them through to resolution
- Hold team members accountable for required documentation and follow-through
- Support hiring, onboarding and employee administration as needed, including temps and contractors
Your Ideal Background/Experience:
- 5+ years in operations or service management, ideally in a field-service or trades environment
- Experience with scheduling, dispatch or field workforce coordination
- Experience with invoicing, AR and collections
- Proven ability to direct employees and hold them accountable
- Strong organizational and communication skills; confident working with ownership
Perfect Connections Contribution to You:
- $75-$95k/yr
- 401k w/ Match (3% match after 1 year)
- Medical: 50% of the Individual covered
- PTO: 1 week after 6 months, 2 weeks after 1 year
- 6 Paid Holidays
About
At TheCoTeam we are the Anti-Recruiters. We help companies hire for a fraction the price of recruiters and white-label the leading edge of their hiring process. We do this by:Crafting exceptional job postsPosting these job descriptions to sites to drive applicationsReview all inbound resumesInviting the most promising candidates to initial interviews (aka "Pre-Interviews")Assuring the appropriate alignment of skills/cultural fit/compensationPosting all interview notes, scorecards, and our assessment for reviewShort-listing the best candidates for 2nd Round interviews directly with the hiring companyThis saves companies at least 10hrs per role and allows them to focus on running their business!
Skills Required
- 5+ years of experience in operations or service management, ideally in a field-service or trades environment
- Experience with scheduling, dispatch, or field workforce coordination
- Experience with invoicing, accounts receivable, and collections
- Ability to direct employees and hold them accountable
- Strong organizational and communication skills
- Confidence working with company ownership
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The Company
What We Do
TheCoTeam provides services to attract talent, process applicants, and connect companies with qualified candidates, often at a reduced cost. They also offer coaching and consulting to help businesses run more efficiently.
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