Why Apply to New Frontier Immigration Law.
Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the USA. Our mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.
Are you ready to join one of the fastest-growing law firms in the US, where incredible opportunities await? Here, we don’t just offer a job: we provide an environment that challenges you to become the best version of yourself.
- Learn more about New Frontier Immigration here.
- Learn more about our CEO/Founder Hillary here.
- Learn more about our Core Values here.
Role Objective
The Office Manager will oversee the day-to-day operations of our professional services office. This role is central to creating a welcoming, organized, and efficient environment for both clients and team members. The ideal candidate is a natural leader who thrives in a fast-paced setting, takes pride in operational excellence, takes ownership, and brings a service-first mindset to everything they do. This person must be eager to grow, lead by example, and consistently perform to the highest standards.
Responsibilities/Duties
Client Experience & Front Desk
- Serve as the primary point of contact for clients visiting the office, ensuring every interaction is professional, welcoming, and solution-oriented.
- Manage client intake processes, appointments, and in-person communications to maintain positive client relations.
- Handle client inquiries promptly and escalate as needed to ensure exceptional service at every touchpoint.
- Accept overflow calls from the call center team when immediate coverage is needed, providing the same high standard of service.
Office Operations & Facilities
- Plan, implement, and continuously improve administrative systems, procedures, and policies to enhance office efficiency.
- Oversee the cleanliness, organization, and daily readiness of all office areas including the reception area, conference rooms, and common spaces.
- Manage office equipment, supplies, and facilities — including vendor coordination and cost-effective procurement.
- Oversee mailroom functions, ensuring all incoming and outgoing mail and packages are processed accurately and in a timely manner in accordance with firm procedures.
- Coordinate communication and information flow within the office to ensure smooth daily operations.
Administrative & Financial Support
- Assist with financial operations including billing, invoicing, and accounts payable and receivable as directed.
- Coordinate scheduling and communications with professional staff and clients.
- Maintain records and databases, ensuring accuracy, organization, and accessibility.
- Assist with document preparation and case-related administrative tasks as needed.
- Perform other duties as assigned by leadership.
Requirements
- 3+ years of experience as a Paralegal in Immigration Law.
- 3+ years of experience in office management or administration; experience in a professional or legal services environment strongly preferred.
- Demonstrated ability to manage and develop a team in a high-volume, client-facing setting.
- Strong understanding of office operations, document management, and administrative procedures.
- Proficient in Microsoft Office Suite and comfortable learning new platforms and case or practice management systems.
- Excellent organizational, communication, and interpersonal skills.
- Ability to multitask, prioritize, and remain composed under pressure.
- Bilingual in English/Spanish strongly preferred.
- Must be able to work in-office in Phoenix, AZ; occasional Saturday availability may be required.
What Sets You Apart
- Experience managing front desk and client-facing operations in a professional services or high-volume environment.
- Comfortable serving as a communication bridge between clients, support staff, and leadership.
- A natural problem-solver who anticipates needs before they become issues.
- Track record of improving office systems and holding teams accountable to standards.
Compensation & Benefits:
- $65,000 - $75,000 annually DOE
- Health, Vision, Dental
- PTO
- Comprehensive health insurance package
- 401(k) with company match
- Paid time off and holidays
Skills Required
- 3+ years of experience in office management or administration
- Experience in a professional or legal services environment
- Demonstrated ability to manage and develop a team in a high-volume, client-facing setting
- Strong understanding of office operations, document management, and administrative procedures
- Proficient in Microsoft Office Suite and comfortable learning new platforms and case or practice management systems
- Excellent organizational, communication, and interpersonal skills
- Ability to multitask, prioritize, and remain composed under pressure
- Bilingual in English/Spanish
- Must be able to work in-office in Phoenix, AZ; occasional Saturday availability may be required
What We Do
New Frontier Immigration Law is a purpose-driven immigration law firm specializing in humanitarian immigration law. They help individuals, families, and organizations navigate complex U.S. immigration processes, including T visas, U visas, VAWA, waivers, and family-based petitions. Their mission is to serve the immigrant community by providing outstanding customer service and innovative legal strategies to remove fear from the process.
