Summary
Promotes a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Primary supervisor of the sales, service and operations of the banking center and ensuring the proper training and development of the staff, in order to provide excellent customer service. This person may be responsible for the completion of all operational and compliance reporting for the banking center. This position will support all sales efforts in the banking center and work closely with the Banking Center Manager or District Manager to meet desired goals and expectations. This person may be assigned to more than one office.
Essential Functions
Excellent Customer Service.
Supervises banking center to ensure proper day-to-day sales, service and operations.
Trains and develops the staff.
Assists Banking Center Manager or District Manager in promoting a sales culture.
Essential Duties and Responsibilities
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client.
Contributes to individual and team goals by promoting the sales culture within the banking center.
Responsible for demonstrating strong ability to sell and cross-sell the Bank's products and services.
Must be able to directly handle the operational aspects of the banking center, including but not limited to the completion of various audits and reports, monitoring of control accounts, monitoring branch cash levels, management of cash items, and control of over/short.
Promotes a sales and service culture within the banking center and assists the Banking Center Manager or District Manager in ensuring that the retail staff receives proper coaching and training to identify referral opportunity.
Must have excellent organizational skills and be able to set priorities, direct and delegate responsibilities to the staff and follow up accordingly.
Ability to effectively and efficiently schedule the staff.
Establishes and conducts regular sales and operational team meetings.
Evaluates performance on a daily basis and assists the Banking Center Manager or District Manager during the evaluation process.
Must have the working knowledge of all roles within a retail Banking Center.
Provides continuous education of policies and procedures to the staff and ensures adherence to policies and procedures.
Demonstrates sound judgment in decision making abilities.
Encouraged to actively participate in various community activities (Boards, Executive Committees, Advisory roles, etc).
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Supervisory Skills
Responsible for the overall direction, coordination and evaluation of the banking center staff. Must be able to foster the team concept that includes the banking center staff as well as employees from other lines of business.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Responsibilities include pro-active recruiting, interviewing, and assisting with hiring, coaching and training employees.
Other responsibilities involve planning, assigning and directing work.
Other Skills and Abilities
Ability to successfully promote and generate all financial relationships through outbound calling, internal business development and building a loyal customer base.
Strong consumer lending skills are preferred with a solid understanding of consumer lending products.
Must have strong product knowledge for the level of selling and cross selling performance expected with position.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Preferred QualificationsHigh School Diploma or General Education Degree (GED) required.
Minimum of 1 year of banking experience preferred.
Minimum of 1 year of supervisor or leadership experience required.
Minimum of 3 years of Cash Handling, Sales or Customer Service experience required.
Skills Required
- High School Diploma or General Education Degree (GED)
- Minimum of 1 year of banking experience
- Minimum of 1 year of supervisor or leadership experience
- Minimum of 3 years of cash handling, sales, or customer service experience
WesBanco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WesBanco and has not been reviewed or approved by WesBanco.
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Healthcare Strength — Medical, dental, and vision options are paired with employer-paid long-term disability and basic life/AD&D tied to salary. Eligibility generally begins the first day of the month after hire, enhancing near-term coverage.
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Retirement Support — A defined 401(k) match with immediate vesting and auto-enrollment supports long-term savings. Clear eligibility timing and contribution structure make the benefit straightforward to access.
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Leave & Time Off Breadth — PTO is available for full- and part-time employees, with observation of most Federal Reserve Bank holidays. Some materials also highlight floating holidays and rejuvenation days that broaden time-off options.
WesBanco Insights
What We Do
Founded in 1870, WesBanco, Inc. (www.wesbanco.com) is a diversified and balanced financial services company that delivers large bank capabilities with a community bank feel. Our distinct long-term growth strategies are built upon unique sustainable advantages permitting us to span eight states with meaningful market share. Built upon our ‘Better Banking Pledge’, our customer-centric service culture is focused on growing long-term relationships by pledging to serve all personal and business customer needs efficiently and effectively. In addition to a full range of online and mobile banking options and a full-suite of commercial products and services, WesBanco provides trust, wealth management, securities brokerage, and private banking services through our century-old Trust and Investment Services department. WesBanco's banking subsidiary, WesBanco Bank, Inc., operates branches and offices in eight states Additionally, WesBanco operates an insurance agency, WesBanco Insurance Services, Inc., and a full service broker/dealer, WesBanco Securities, Inc.
