We are seeking an organized, proactive, and tech-savvy Office and IT Manager to support our growing team. This role will be based in our Ann Arbor, Michigan office / innovation lab, with responsibility for ensuring seamless operations and positive experiences in-person, as well as stable, reliable, and secure IT operations across remote operations. Ideal candidates are mission-driven, collaborative, adaptive, and passionate about delivering super service for colleagues, customers, and partners.
Responsibilities
- Manage daily office operations and office supply inventory to ensure a positive and efficient work environment
- Coordinate with building management on facility maintenance, access, and security
- Organize and support on-site team meetings, events, and schedules
- Serve as the primary point of contact for all IT-related needs, including troubleshooting hardware, software, and network issues
- Troubleshoot technical issues and work with other team members to identify and implement solutions
- Provide training and support to end-users to ensure they can effectively use IT systems
- Support the management and maintenance of IT infrastructure, including servers, network equipment, and lab-specific systems
- Support onboarding of new employees, including overseeing the setup, configuration, and maintenance of computers, workstations, and peripherals for in-office and remote staff
- Implement and maintain security protocols to protect our IT infrastructure from cyber threats
- Maintain accurate records of IT assets, office inventory, and vendor contracts
- Collaborate with team members to proactively identify new technologies and tools that will drive operational efficiencies
- When needed, be on-call to provide IT and/or security support outside of regular business hours
- 3+ years of experience in office management and/or IT management, ideally in a small to mid-sized organization
- Proficiency in managing Windows, macOS, and Linux operating systems
- Experience with Google Workspace and Slack
- Knowledge of cybersecurity best practices and IT asset management
- Excellent organizational and multitasking skills
- Strong problem-solving abilities with a proactive attitude
- Effective communication and interpersonal skills to work collaboratively with in-person and remote teams
- Ability to manage competing priorities in a fast-paced environment
- Bachelor’s degree and/or certifications in Computer Science, Information Technology, Business Administration or a related field
- IT certifications, such as CCNA, CompTIA A+, or Microsoft Certified Systems Administrator (MCSA)
- Experience with cloud computing platforms, such as AWS or Azure
- Experience with ITIL or other IT service management frameworks
- Familiarity with networking concepts (e.g., routers, switches, VPNs, firewalls)
Location: Ann Arbor, Michigan
Our Commitments:
Utilidata values the diversity of our team. We provide equal employment opportunities without regard to race, color, religion, creed, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability, mental disability, medical condition, pregnancy or childbirth, sexual orientation, genetics, genetic information, marital status, or status as a covered veteran or any other basis protected by applicable federal, state and local laws.
We are committed to:
- Creating a diverse and inclusive workplace that is welcoming, supportive, affirming and respectful
- Empowering employees to solve problems and work together to make a difference
- Providing mentorship and growth opportunities as part of a collaborative team
- A flexible work environment with flexible paid time off
- Competitive compensation and benefits, including health, dental, vision, and employer-match 401k
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What We Do
Utilidata is an AI-powered technology company that is working with NVIDIA to create the next generation of AI-embedded infrastructure, starting with the electric grid. Karman, our distributed AI platform, operates on our custom NVIDIA module, makes data available for accelerated computing at the edge, and trains AI models locally.
Karman is embedded in grid devices - starting with smart meters - to transform the way utility companies operate. As the electric grid becomes more complex with the rapid increase of electric vehicles, distributed solar, batteries, heat pumps and extreme weather, utilities need real-time visibility of grid conditions and dynamic, software-defined infrastructure. Karman provides real-time visibility and AI at the grid edge so utilities can better utilize customer energy resources, reduce power outages, and enable quicker storm recovery.
We are a mission-driven, collaborative, and adaptive team working to do what’s right, even when it’s hard. With backgrounds in electric engineering, power systems engineering, software engineering, data science, and energy policy, we bring a unique perspective on the solutions the energy industry needs.
We are committed to ensuring a diverse, inclusive, and flexible workplace where employees are provided mentorship and growth opportunities and are empowered to solve problems as part of a collaborative team.
