must have computer skills (remedy ticketing) and secret clearance
ESSENTIAL FUNCTIONS:
• Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
• Provide on-going end user training on equipment
• Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
• Provide IP address support
• Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support
• Contact service as required (Xerox and 3rd party)
• Utilize Xerox web-based applications as required to include Service Call Handling
• Accurate call reporting on Equipment in Xerox designated systems
• Remote Service call onsite support Driving (if required for duties)
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required
• Escalate printer network issues to appropriate resource
• Physical as well as remote device management and control
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
• Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
• Non-Xerox device management as required
• Perform remote device monitoring and remote solve (Xerox Device Management)
• Identify and promote Xerox Office Solutions
• Pro-actively manage consumables and supplies using the DOS calculator
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes
• Perform Data Entry for activity and asset tracking
• Manage and maintain on-site parts inventory using PM4
SKILLS:
• Read, write and follow basic English instructions
• Customer service and communication skills
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• Basic Equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfillment of SOWs
• Track and report account information as required
• 1-2 years relevant experience resolving customer and equipment printing issues
EDUCATION: Minimum High School diploma or equivalent
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- Active Secret security clearance
- Computer skills including Remedy ticketing
- 1-2 years relevant experience resolving customer and equipment printing issues
- High school diploma or equivalent
- Customer service and communication skills
- Ability to manage multiple tasks and work with minimal supervision
- Basic equipment problem solving and diagnosis per training provided
- Ability to download/install printer drivers and perform printer mapping
- IP address support and basic IP/network escalation
- Maintain on-site operator replaceable parts inventory and manage consumables using DOS/PM4
What We Do
META 1 is a digital currency platform that provides the liquidity of gold assets. It operates as a private digital currency and gold-backed stablecoin, designed to offer the stability and value of gold within a blockchain-based financial ecosystem. The company focuses on delivering a secure and liquid asset for users, leveraging blockchain technology to facilitate the exchange and storage of gold-backed digital tokens.
