Workplace Experience Manager

About Manifest

Manifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office, enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients. Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital.

About the Team

You'll be Manifest's first Employee Experience Manager, reporting directly to the Chief People Officer. You'll work alongside our People Operations Lead, who owns the systems, data, and programs side of People, while you own how people actually experience working here, day to day. Where People Ops builds the infrastructure, you build the moments: the welcome on day one, the rituals that make people feel connected to each other and the mission, and the proof points that make Manifest a place people are proud to be part of. A smaller slice of your time also goes to supporting our CEO directly on time-sensitive logistics, a natural extension of being the person closest to the pulse of the team.

The Role

This role is the heartbeat of the employee experience at Manifest; the person who makes sure every touchpoint in someone's journey here, from the day they accept an offer to the day they leave, actually reflects what we stand for. You'll own onboarding, the rituals and events that build belonging, recognition, facilities, and offboarding, the full arc of what it feels like to work here. A smaller slice of your time (roughly 10–15%) goes to supporting our CEO directly on time-sensitive logistics, because in a company this size the person closest to the team's pulse is often best placed to help keep leadership's day running without friction too. It's a high-trust, high-visibility role for someone energized by getting things done, someone who takes real pride in execution and loves being the person who has it handled. This role is fully in-person, five days a week.

What We're Looking For

• Experience designing and running employee experience programs (onboarding, offsites, recognition, or culture programming) that people actually talk about.

• Genuine warmth and a relationship-building instinct; you're the person new hires remember from week one.

• Comfortable holding operational detail (facilities, hardware, access provisioning) without losing sight of the bigger culture goal.

• Discretion and maturity handling confidential information.

• High agency: you see what's missing in the employee journey and build it without being asked.

• (Nice to have) Experience supporting a senior executive's calendar, travel, or day-to-day logistics, useful given the exec-support slice of this role but secondary to the EX experience above.

What You'll Do

Employee Experience (~60%)

• Provide world-class onboarding welcomes: pre-onboarding experience, onboarding week planning, liaising with People Leads, and default buddy assignment.

• Run 30D/90D check-ins and ad hoc EX syncs so friction gets caught early, not at the exit interview.

• Help people feel like they belong at Manifest through location guides, group activities, and, as we grow, internship cohort experiences.

• Own recognition and life events: core value shout-outs, promotions, monthly all-hands recognition, engagements, babies, birthdays, and relocations.

• Design and run the tentpole experiences that connect the team: offsites, season openers, monthly team lunches, happy hours, fireside chats, and All Hands.

• Run exit interviews and the farewell experience, making sure people leave as well as they arrived.

Ground Control (~25%)

• Own the onsite and remote experience: physical workspace, equipment, tools and resources, office standards, and issue resolution. Also support office expansion as we grow.

• Own hardware lifecycle management: assignment, tracking, and upgrades.

• Handle onboarding and offboarding logistics: access provisioning and device setup for new hires, access revocation and security tasks for departures, and the Vanta checklist items inside both.

• Manage vendors and day-to-day operations: supplies, deliveries, maintenance, and the relationships that keep the space running without friction.

Executive Support (~15%)

• Support the CEO on time-sensitive logistics: calendar conflicts, travel coordination, and inbox triage when things need to move fast.

• Handle sensitive and confidential information with discretion, which matters even more given Manifest Law's client and licensure-sensitive work.

• Stay reachable for urgent asks and stay calm when plans shift at the last minute.

This Is For You If…

• You light up when someone says "our new hires don't feel welcomed" or "nobody looks forward to our All Hands," because you already see exactly what needs to change.

• You believe culture lives in the details: the welcome note, the way the office feels when you walk in, how someone's work anniversary gets acknowledged.

• You get as much satisfaction from a well-run system as a well-run party: fixing the broken coffee machine and planning the offsite both count as a good day's work.

• You want your fingerprints on how it feels to work at Manifest, and you're motivated knowing the experience you build now shapes how people talk about this place for years.

• You can move between a CEO's shifting calendar and a company-wide celebration in the same afternoon without losing your footing.

This Is Not For You If…

• You prefer a narrow job where work comes to you fully defined, or if you're primarily drawn to systems, data, and process work, which now lives with our People Operations Lead.

• If last-minute changes throw you off rather than focus you, or you're uncomfortable moving between a culture-building project and a time-sensitive executive ask in the same hour, this will be a hard fit.

• This role is about execution and ownership rather than strategy or project leadership.

• And since it's five days in-office, it's not the right fit if you're looking for flexibility on location.