Office Coordinator

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

The Office Coordinator will organize and coordinate our day-to-day office experience, ensuring everything runs smoothly, efficiently, and with intention. You’ll manage daily office logistics, create a welcoming and professional environment, and partner closely with the Office Manager to provide hands-on administrative support as needed.

If you’re detail-oriented, proactive, and energized by supporting people and processes in a fast-paced, growth-oriented environment, this is the job for you!

You will report to the People & Culture Director of the Dominican Republic Operations and will collaborate frequently with leaders from Operations, People and Culture positions across the organization and external vendors.

Office & Administrative Management

• Oversee daily office operations to ensure smooth workflow

• Generate and track Purchase Orders (POs) through the full approval cycle.

• Manage the end-to-end process for in office meals

• Manage office supplies, equipment, and vendor relationships

• Maintain organization and cleanliness of common areas and front office spaces

• Manage restaurant reservations for business meetings and team-building events, ensuring they align with budget and quality standards.

• Provide administrative support for staff travel and accommodations, ensuring compliance with company travel policies.

Front Desk & Facility Coordination

• Greet and assist visitors, vendors, and staff

• Provide Front Desk coverage, manage the company's telephones, and manage voicemail
  professionally

• Manage building access, sign-ins, and visitor logs as required

• Coordinate mail, packages, and internal communications

• Serve as a point of contact for facility-related inquiries

About You

• Passionate: High energy. “Can-do-attitude.” Enthusiastic. Optimistic, open, and objective
  toward others.

• Coachable: Open to feedback and continual professional improvement.
  Flexible and adaptable.

• High Quality Standards. Follow through on commitments. A multitasker who gets things done.

• Efficient: timely, organized planning and prioritization.

• Proactive: Self-starter, continually seeks additional responsibilities. Willingness to go the
  distance.

• Collaborative: Strong “people orientation.” Can disagree without being abrasive or intimidating. Team player.

• High degree of self-awareness. Handles interpersonal relationships judiciously and
  empathetically.

• Communicator: Speaks and writes clearly and articulately without being overly verbose or
  talkative and possesses an openness to people and a willingness to hear what others are saying.

• Maintains appropriate confidentiality of information handled in the department.

Requirements

• 2+ years of experience in office management, front desk, or administrative roles

• English Fluency

• Strong organizational and multitasking skills

• Excellent interpersonal and communication skills

• Comfortable working in structured, compliance-driven settings

• Proficiency with standard office tools (email, scheduling, documents)

• Reliable, detail-oriented, and professional demeanor

• Comfortable with variety in a role and not afraid to "roll up your sleeves”

Total Rewards:

Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations.

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!

• Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”

• Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.

• Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.

• Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.

About Us:

Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.

Since 2012, Forward has expanded access to capital by providing over $4.5 billion in funding to more than 87,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.6 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

US Equal Opportunity Employment Information

Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive.

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