Role, Function & Organization
The Office Coordinator is responsible for providing administrative and customer service support to the branch office, helping to coordinate daily operations and special projects. This role fosters collaboration across teams and contributes to process improvements in administrative and other functions to support managers and staff in achieving efficient, high-quality results.
At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication
Essential Duties and Responsibilities
Administrative & Operational Support:
- Answer incoming calls; route calls and messages to the correct department or individual
- Ensure functionality of office equipment
- Handle general office functions
- Support project and operational needs
- Maintain and update equipment records
Customer Service & Communication:
- Communicate with external contacts in a professional, service-oriented manner that reflects company values
- Serve as a communication hub between customers, vendors, field personnel, and supervisors; promote collaboration and responsiveness in support of company goals
Employee & Field Support:
- Assist with onboarding and offboarding of office and field employees
- Act as a point of contact for field staff questions, providing coaching and guidance on administrative processes
Safety/Hazard Recognition & Elimination:
- Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
- Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
- Obtain safety training as expected by all company personnel.
Qualifications and Requirements
- High School Diploma (or equivalent) required
- Higher education in Business Administration (or similar) preferred
- Prior experience in an administrative role
Experience, Skill and Abilities
- Positive safety attitude and personal integrity -- both are non-negotiable
- Proficiency with Microsoft Office Suite (including Excel, Word, Outlook, and Teams)
- Excellent customer service orientation
- Strong communication skills, both verbal and written
- Strong interpersonal skills; ability to interact with all levels of the company and customers
- Strong problem-solving and creative skills; ability to exercise sound judgement and make decision based on accurate and timely analysis
Physical Requirements
Office environment, requiring sitting and standing and extended amounts of time using a computer/keyboard at a single workstation.
Skills Required
- High School Diploma or equivalent
- Higher education in Business Administration or a similar field
- Prior experience in an administrative role
- Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams
- Excellent customer service orientation
- Strong verbal and written communication skills
- Strong interpersonal skills and ability to interact with employees and customers at all levels
- Strong problem-solving and creative skills
- Ability to exercise sound judgment and make decisions using accurate and timely analysis
- Positive safety attitude and personal integrity
What We Do
Pieper Electric, Inc. is a leading, employee-owned electrical, mechanical, and automation contractor operating since 1947. As one of the largest privately held electrical contractors in the U.S., the company provides a comprehensive range of services, including plumbing, HVAC, and energy management. Based in Wisconsin with affiliates nationwide, Pieper Electric is committed to high-quality standards and a servant leadership philosophy to serve its customers.
