Office Coordinator

The office Coordinator will provide support to the department, assist in the day-to-day operations of the POP program. The office coordinator will serve as a central contact for communication with the team of doctors, NP’s, RN staff and PCT’s. The office coordinator will assist in adherence of all policies, regulations goals and initiatives.

This is a Monday-Friday role anywhere from 8:00-5:00pm

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:

· Manage the front office reception area. Specifically, the Coordinator will manage the front office activities (i.e. phones, updating appointment availability, scheduling POP appointments for patients, registration as needed ) and ensure that these services are provided in a friendly, prompt, courteous, and compassionate manner.

· Demonstrates a good working knowledge of the department’s programs and services to provide accurate information to patients.

· The coordinator is responsible for scheduling patient POP visits, coordinating follow-up patient care, and making follow-up appointments

· Provides information to callers, routes call as appropriate, takes clear and concise messages.

· Retrieves voice mail messages and responds to them promptly.

· Ensure that all patients/visitors are acknowledged.

· Develop and maintain strong relationship with all constituencies (physicians’ offices, clinics, Hospitalists, Nurse Practitioner, and Unit staff.

· The office coordinator is responsible for working with the Unit Coordinators for daily operations and efficiency with POP schedule.

· Order supplies, ensuring all supplies are distributed upon receipt and kept in designated areas.

· Involved in Unit quality initiatives in support of organizational and unit-based initiatives

· Practices and adheres to Stamford Health’s “Code of Conduct” philosophy and organizational standards for service excellence, and organizational values of teamwork,   Integrity, Compassion Respect and Accountability

· Performs other related duties as assigned or requested to maintain a high level of service.

Competencies and Requirements:

· Office management experience is preferred.

· Provide excellent phone-based customer service to patients.

· Individuals exhibit a high degree of responsibility in confidential matters. The individual understands HIPPA and confidentiality and has a working knowledge of JCAHO.

· Ability to work independently and balance multiple priorities is required.

· Excellent organization, problem solving, negotiation, verbal, listening and written communication skills are required. Knowledge of medical terminology is preferred.

· Strong interpersonal skills are required

Education Requirements (include license, Registration, Certification):

· High school diploma or equivalent required

PATIENT POPULATION SERVED:

Presurgical Optimization program located at the Tully Health Center.

Adult (18-64 years)

Geriatric (65 plus years)

MANUAL SKILLS:

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, (i.e. typing on computer keyboard, use of telephone).

PHYSICAL EFFORT:

Some portions of daily assignments involve transporting material, equipment, and possibly patients to another appointment in the building

PHYSICAL ENVIRONMENT:

Pleasant working conditions with opportunity for personal and professional growth. Nature duties performed present little or no potential for job-related accidental injury.