Office Coordinator is responsible for greeting customers both in person and over the phone and providing administrative support essential to the daily operations of the shop.
Duties/Responsibilities:
- Politely greets and assists all guests
- Answers and routes phone calls
- Explains repair process to customers
- Collects payments and provide guests with receipts, repair estimates or work orders
- Performs Account Receivable tasks and communication
- Updates time clocks
- Maintains office supplies
- Comply with all TCC’s safety standards, guidelines and procedures
- Perform other related duties as assigned
- Bilingual: English / Spanish
- Positive enthusiastic demeanor
- Strong customer service skills
- Exceptional multi-tasking and problem-solving skills.
- Excellent organizational skills.
- Exceptional verbal and written communication skills
- Must be 18 years or older
- Valid Driver's License
- Prior administrative experience preferred
- Proficient with a computer and software
Physical Requirements:
- Must be able to work safely in a noisy area with many odors present.
- Must be able to lift 10 lbs. regularly.
- Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
- Must be able to reach below and above shoulder level
Skills Required
- Bilingual proficiency in English and Spanish
- Positive and enthusiastic demeanor
- Strong customer service skills
- Exceptional multitasking and problem-solving skills
- Excellent organizational skills
- Exceptional verbal and written communication skills
- At least 18 years old
- Valid driver's license
- Prior administrative experience
- Computer and software proficiency
- Ability to work safely in a noisy area with odors
- Ability to regularly lift 10 pounds
- Ability to bend, stretch, kneel, squat, and reach above and below shoulder level
What We Do
Texas Collision Centers is a family-owned Texas automotive repair company operating 18 collision centers. It specializes in auto body and collision damage repair, including complete collision, bumper, fender, dent, paint, hail-damage, and related services. Certified technicians restore vehicles to pre-accident condition, with repairs backed by a lifetime guarantee. The company emphasizes personalized hometown service, transparent communication, community involvement, and a best-in-class customer experience.
