The Role
The Office Coordinator manages office operations, supports HR functions, coordinates events, ensures compliance with regulations, and oversees vendor relationships.
Summary Generated by Built In
About PayJoy
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 17 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Office Coordinator is responsible for ensuring the smooth and efficient operation of the office and creating a comfortable environment for employees. This includes coordinating events and visits, assisting with planning and logistics as needed. Additionally, they will support the People department to ensure a positive experience for Payjoyers, ensuring a safe, functional, and well-being-oriented work environment.
Responsibilities
- Participate in the full employee lifecycle: onboarding, benefits, performance, development, and offboarding.
- Assist with people management processes: ensuring compliance with local labor regulations, promoting organizational culture, wellness activities, mentoring leaders and employees, and administering payroll.
- Support the global team in recruiting and selecting talent when required.
- Coordinate the daily operations of the office, ensuring the physical office space is in optimal operating condition; managing cleaning, maintenance, furniture, signage, etc.
- Manage the relationship with building management, following up on requirements such as visitor access control, biometrics, entry cards, parking, quality of service received, visitor entry protocol, etc.
- Coordinate compliance with local regulations regarding health, safety, and hygiene in local offices.
- Manage and create office policies, admissions, COVID-19, signage, ergonomics, etc.
- Manage strategic partners such as messaging, reception, health insurance, incentive programs, and agreements.
- Request quotes, secure the purchase and supply of supplies, food, and other items such as welcome kits, cards, uniforms, etc., controlling the inventory of office supplies, equipment, and assets; including receiving and sending invoices to suppliers and tracking payments.
- Coordinate internal events and corporate visits, including transportation and lodging logistics when required.
- Collaborate with IT and People departments to track technology assets and ensure compliance with protocols.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Knowledge of general office management, event planning, vendor management, labor law, and human resources practices.
- Strong organizational skills, including the ability to manage multiple tasks and prioritize based on urgency and meet established deadlines.
- Detail-oriented record-keeping; proactive and comfortable with problem-solving.
- Excellent interpersonal skills, empathy, and service-orientation.
- Analytical skills, experience using Excel, databases, processes, and reports, and familiarity with Google and Office applications: Gmail, Drive, etc.
- 100% on-site presence in the office to meet the needs of the team and the office itself.
Benefits
- 100% Company-funded health insurance for employees and immediate family members
- Life insurance
- Phone finance, Headphone, home office equipment and fitness perks.
- 20 days of vacations
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
Top Skills
Databases
Excel
Google Applications
Office Applications
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The Company
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.
Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
