Office Coordinator - In-Office Vincennes, IN

ReSource Pro is seeking an Office Coordinator to provide administrative support and reception for the Compliance office.

We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

This is an in-office position located in Vincennes, IN.

Office reception and support

• Oversee general administrative functions and logistics of the Compliance office, including office supply management and breakroom/kitchen supplies.
• Receive visitors, answer phone calls, and forward calls to the appropriate partners. Serve as the main phone line operator.

Administrative support

• Scan client documentation into the system in a timely and accurate manner.
• Send and receive packages and handle mail. Forward mail to the appropriate partners.

Teamwork and collaboration

• Support Compliance initiatives as needed. Partner closely with other team members to ensure communication, collaboration, and partnership for all employees.
• Partner with Compliance Lead Generation as needed, and cross-collaborate and support where requested.

• High school diploma or equivalent
• Proficiency in MS Office: Word, Outlook, Access, and strong Excel skills
• Customer-centric mindset: enjoy providing a service and solving customer problems
• Strong written and verbal communication skills, with the ability to convey information to clients and effectively de-escalate customer frustrations
• Team player mentality and commitment to supporting other team members
• Process-focused and detail-oriented, with a commitment to accurate documentation
• 1–2 years of administrative, customer service, retail, or call center experience that includes heavy components of communication and organization

Our salary ranges are based on paying competitively for our size and industry, and they are one part of the total compensation package, which also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees.

The salary range for most locations for this role is $17.00–$18.00 per hour. The salary range may vary based on experience and on the specific geographic location in which the candidate resides.

To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.

The standard interview process includes:

1. Behavioral interview with Talent Acquisition
2. Online talent assessment
3. Hiring Manager interview

Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments, consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization, and transformative data and technology solutions. In 2024, for the 15th time since 2009, it was recognized by Inc. 5000 as one of the fastest-growing companies in the U.S.

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.