Summary:
The Office Based Program Assistant is part of the Substance Abuse Comprehensive Outpatient Treatment (SACOT) team that provides person-centered services addressing a breadth of beneficiary’s needs, helping him or she achieve their personal goals.
Essential Duties and Responsibilities:
- Organizing, coordinating, and monitoring all non-clinical operations of the ACT or SACOT Team;
- Managing medical records;
- Operating and coordinating the management information system;
- Maintaining accounting and budget records for beneficiary and program expenditures;
- Entering and tracking team performance and beneficiary outcome data, as well as running reports on such data;
- Providing support to the team by receiving calls and responding to office walk-ins, triaging and coordinating communication between the team and individuals;
- Actively participating in the daily team meeting, assisting with organizational recordkeeping and scheduling activities;
- Collaborate with ACT or SACOT staff to ensure that beneficiary programs are operating as intended;
- Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
- High school diploma, GED, or equivalent;
- Minimum of one year experience in a clinical or clerical setting;
- A combination of education and experience may be acceptable;
Required Skills/Abilities
- Ability to problem solve;
- Excellent communication and organizational skills;
- Demonstrated proficiency with Microsoft Office/Google Workspace applications;
- Ability to empathetically interact with beneficiaries and their families;
Certificates, Licenses, Registrations
- N/A
Skills Required
- High school diploma, GED, or equivalent
- Minimum of one year of experience in a clinical or clerical setting
- Ability to problem solve
- Excellent communication and organizational skills
- Proficiency with Microsoft Office or Google Workspace applications
- Ability to empathetically interact with beneficiaries and their families
What We Do
Southeastern Integrated Care is a leading integrated delivery system uniting mental health, behavioral health, substance use disorder treatment, primary care, and chronic condition management to promote holistic wellness for individuals and families across North Carolina. Serving 19 counties with 21 specialized programs, our team of over 400 trained professionals provides evidence-based, patient-centered care through advanced technologies such as telehealth platforms, AI-driven analytics, and electronic health record systems. We meet patients where they are—whether in our facilities, community settings, or through secure virtual care—to ensure equitable access and personalized treatment. Our programs address the full spectrum of physical, emotional, and behavioral health needs using data-informed strategies and innovative tools. Key Offerings: Advanced Medical Home Model: A coordinated, tech-enabled primary care system emphasizing prevention, chronic disease management, and real-time integration of care through digital monitoring. Community-Based Services: Innovative outreach programs using mobile health tools to empower individuals toward recovery and independence in their own communities. Outpatient Services: Comprehensive therapy, medication management, and counseling delivered through in-person and telehealth models supported by data-driven insights for optimal results. Residential Treatment: Safe, supportive environments that integrate smart monitoring and therapeutic technologies to promote lasting recovery and resilience. At Southeastern Integrated Care, we believe every person deserves access to world-class, integrated healthcare that supports them in living full, healthy lives. Our interdisciplinary team of physicians, therapists, nurses, and peer specialists works collaboratively—leveraging technology and compassion—to foster resilience, accelerate recovery, and build stronger communities across North Carolina.
