Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT
Job Summary:
Job Description:
KEY RESPONSIBILITIES (other duties as assigned):
- Follow-up and resolves delivery issues via email or phone by customers, stores, and drivers.
- Compile and maintain Distribution Center statistics via review of delivery documents.
- Contacts and surveys delivery customers directly.
- Reviews upcoming delivery routes for to maximize delivery capacity and cost-effective routes.
- Order, receive, monitor and schedule parts for company and customer-owned merchandise being repaired before storage or delivery.
- Assist walk-in customers needing assistance with pick-up orders.
SCOPE & IMPACT:
Supports the retail store locations within the established distribution region. The success of this role will be measured by the number of store or customer issues and the result of the resolution to the customer's or store's satisfaction.
MINIMUM REQUIREMENTS:
- High School Diploma or Ged Required
- Proficiency with Office software including email, excel, word, and potentially power-point. Requires the interest and aptitude to learn and use the RMS WMS system in-depth and repeatedly.
PREFERRED REQUIREMENTS:
- Ability to learn and use a Retail Management System and Warehouse Management System
SUPERVISORY RESPONSIBILITIES: none
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Office environment / no specific or unusual physical or environmental demands. Often required to sit, repetitive hand motion (such as typing), hear, listen, talk, stand, and walk. Seldom required to bend, stoop, climb stairs, climb ladders, kneel, squat, reach overhead, push, pull. Not required to Crouch, crawl, or shovel.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.
Weekly Hours:
40Benefits for Employees in the US:
Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.
More information can be found via: https://learn.bswift.com/la-z-boy
If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.
At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [email protected] or by calling 734-242-1444.
Skills Required
- High School Diploma or GED
- Proficiency with Office software (email, Excel, Word, PowerPoint)
- Interest and aptitude to learn and use Retail Management System (RMS) and Warehouse Management System (WMS)
- Ability to learn and use a Retail Management System and Warehouse Management System
La-Z-Boy Incorporated Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about La-Z-Boy Incorporated and has not been reviewed or approved by La-Z-Boy Incorporated.
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Retirement Support — A 401(k) and Roth 401(k) with a company match up to 6% of eligible wages anchors the financial benefits. This supports long-term savings and complements other financial perks.
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Healthcare Strength — Medical, dental, and vision coverage are standard, alongside an Employee Assistance Program and wellness initiatives. Additional protections such as life/AD&D and disability coverage broaden the safety net.
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Leave & Time Off Breadth — Paid holidays and vacation/PTO are included, with parental/bonding leave available. Specific time-off details are outlined in role postings and can vary by location and position.
La-Z-Boy Incorporated Insights
What We Do
La-Z-Boy Incorporated brings the transformational power of comfort to people, homes, and communities around the world—a mission that began when our founders invented the iconic recliner in 1927. Today, we operate as a vertically integrated furniture manufacturer and retailer, committed to uncompromising quality and compassion for our consumers. Our Retail segment consists of 184 company-owned La-Z-Boy Furniture Galleries® stores and is part of a broader network of over 350 La-Z-Boy Furniture Galleries®, serving customers nationwide when coupled with La-Z-Boy.com. Joybird®, an ecommerce retailer and manufacturer of modern upholstered furniture, has 12 stores in the U.S. In our Wholesale segment, we manufacture comfortable, custom furniture for our Furniture Galleries® and a variety of retail channels: England Furniture Co., which offers custom upholstered furniture, and casegoods brands Kincaid®, American Drew®, and Hammary®, which provide pieces that make every room feel like home. The La-Z-Boy Incorporated state-of-the-art, LEED-certified world headquarters is located in Monroe, Michigan. This location along with our Innovation Center in Dayton, Tennessee, and all our North American manufacturing locations all represent our commitment to the environment—we integrate sustainable business practices to reduce the impact of our operations. Being a great employer isn’t limited to our sustainability or record-breaking safety performance; it also means being a good corporate citizen. In FY 2023, La-Z-Boy Incorporated and the La-Z-Boy Foundation granted more than $3 million to non-profit organizations through monetary and in-kind donations. Our signature partnership with Ronald McDonald House Charities® (RMHC®) helps give families a comfortable home away from home while their children receive much-needed medical care, as we’ve donated more than 15,000 pieces of furniture to RMHC® homes. Join our team to impact the world through comfort.
