Provides general office support with a variety of clerical activities and related tasks. The office assistant will be responsible for answering incoming calls, directing calls to appropriate employees, mail distribution, flow of correspondence, supply distribution to Home Health Aides and Outreach Staff, Primary Care Clinic patient check in, as well as additional clerical duties.
Performance Responsibilities and Standards:
- Welcomes visitors and primary care clinic patients upon arrival and ensures log in of all visitors. Informs appropriate party of visitor.
- Answers Nascentia Health phone calls and directs the caller to the appropriate employee or person.
- Answers Nascentia Health Primary Care Clinic phone calls and performs various tasks such as scheduling appointments, gathering information from patients, checking patients in at appointment arrival and entering information into computerized medical records.
- Maintains security by following safety protocol and procedures; monitoring logbook; issuing visitor badges.
- Reports any activity that is suspect in the area of compliance and/or safety to the Compliance Officer and/or Safety Officer.
- Processes incoming and outgoing mail daily. Distributes mail to the appropriate employee/departments.
- Responsible for assembling enrollment packets for new members/patients, this includes keeping a supply at all times in office and mailing to the field staff when requested.
- Provide courteous, responsive, respectful, and knowledgeable customer service.
- Maintains safe and clean reception area by complying with procedures, rules and regulations.
- Responsible for answering text/calls from Home Health Aides for supplies through dedicated phone line, getting the requested supplies ready and distributing to the Aide upon their arrival to the Syracuse office.
- Responsible for answering email requests from the Outreach Staff for marketing supplies through dedicated email, getting the requested supplies ready and distributing them to staff upon arrival. Keeping a supply for marketing bags with several marketing items in them made up for use at Vendor/Senior events.
- Monitoring employee absent line daily, providing a list of the daily absences to the appropriate staff via email.
- Assists various departments with collating, faxing and mailings.
- Perform other duties as assigned.
Job Qualifications:
- High School diploma or equivalent.
- Demonstrate experience in dealing with frail elderly persons.
- Exemplify knowledge of principles and techniques in dealing with physical, mental and emotional health of frail elderly.
- Computer experience in Excel, word, email and multi-line telephone
- Excellent communication and telephone skills.
- Experience in Medent a plus but not required.
Physical Requirements:
- Ability to sit or stand 90% of the day.
- Frequent sitting, standing, walking
- Visual/hearing ability sufficient to comprehend written or verbal communication.
- Ability to express self verbally and in writing.
- Must be able to engage in real-time phone communication with clients, caregivers, and providers as a core job function.
- Bloodborne Pathogens Exposure Category III - Employee who rarely has contact with blood and body fluids
Compensation & Benefits:
Competitive Salary [This position is an H06 non-exempt position with a min-max rate of: $19.96-$24.96/hour] with:
- 401K with generous Employer match
- Medical, Dental, Vision plans
- Paid Time Off, Holidays and Extended Sick Leave
- On-Site Employee Fitness Center
- Tuition Reimbursement
- Partially funded HSA
- Short/Long term Disability
- Employee Assistance Program ( EAP)
- Much More!!
About Nascentia Health:
Nascentia Health is leading the way in home care, post acute care and long-term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.
Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team
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Nascentia Health is an Equal Opportunity Employer (EOE)
Employment is contingent upon negative results of a pre-hire drug screen
Skills Required
- High school diploma or equivalent
- Experience dealing with frail elderly persons
- Knowledge of principles and techniques for dealing with the physical, mental, and emotional health of frail elderly persons
- Computer experience with Excel, Word, email, and multi-line telephone systems
- Excellent communication and telephone skills
- Experience with Medent
What We Do
Nascentia Health is a premier home and community-based care system in Upstate New York with over 130 years of experience. They offer specialized services including skilled nursing and home health aides, alongside Medicare and Medicaid insurance plans. Their mission is to provide high-quality, compassionate healthcare that enables patients to receive necessary care and maintain independence in the comfort of their own homes.
