Office Assistant

New York Institute of Technology's six schools and colleges offer undergraduate, graduate, doctoral, and professional degree programs in in-demand disciplines including computer science, data science, and cybersecurity; biology, health professions, and medicine; architecture and design; engineering; IT and digital technologies; management; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education founded in 1955, it welcomes nearly 8,000 students worldwide.

The university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world. More than 120,000 alumni are part of an engaged network of physicians, architects, scientists, engineers, business leaders, digital artists, and healthcare professionals. Together, the university’s community of doers, makers, healers, and innovators empowers graduates to change the world, solve 21st-century challenges, and reinvent the future.

For more information, visit nyit.edu.

New York Institute of Technology's College of Osteopathic Medicine Family Health Care Center is seeking a full-time Office Assistant for our clinic in Central Islip.

We are seeking a highly organized and personable Office Assistant to join our clinic. In this role, you will be the first point of contact for patients, providing exceptional customer service while handling administrative tasks efficiently. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage multiple responsibilities in a fast-paced environment.

Key Responsibilities:

• Oversee the process of physician orders which may require approval/authorization from insurance companies and/or third-party vendor portals.
• Obtains information necessary to complete the prior authorization for radiology, medication, and/or other medical services. (Includes collecting all the necessary documentation, contacting the ordering physician for additional information or asking questions regarding the order, and determining from a quick overview whether the order is likely to be approved (prior-auth) and is ready to be moved on to prior-authorization stage.)
• Answer telephone, take all incoming messages and appropriately document in the electronic medical record.
• Handle all appointment scheduling.
• Greet and receive patients ensuring a welcoming and postiive experience and obtain appropriate patient and financial information.
• Document patient arrival, verify patient information and obtain appropriate consents and signatures.
• Process patient payments, including co-pays and past due balances, and handle billing inquiries.
• Assist with patient referrals, ensuring necessary documentation is sent to the appropriate medical facilities. Follow up with specialists to collect visit summary notes.
• Coordinate communication between patients, doctors, billing and other clinic staff.
• Log patient communication in eClinicalWorks (eCW) via telephone encounters.
• Maintain a clean and organized front desk and waiting area.
• Managed electronic health records (EHR) and ensure patient confidentiality in accordance with HIPAA regulations.
• Other duties as assigned.

High school diploma or equivalent required.

Preferred Medical Assistant Training and/or certification.

Prior experience with patient scheduling or working in a medical health center preferred.

Familiarity with Medical Terminology.

Computer skills (use of an electronic medical record system required).

Operating knowledge of personal computers and MS Windows applications (including Word, Excel and Outlook)

Strong communication skills, both verbal and written.

Ability to work with sensitive and confidential information and adheres to AHC HIPAA Compliance Program.

Strong organizational skills and attention to detail.

Maintain an approachable demeanor with a focus on patient care.

Must be able to interact with patients, insurers and team members in a responsible, professional and ethical manner.

Ability to self-motivate.

Bi-lingual Spanish preferred.

New York Institute of Technology offers numerous opportunities to enhance personal and professional growth and provides employees with a competitive compensation and benefits program inclusive of  generous paid time off, holidays, tuition remission, and retirement plans with employer contributions.

New York Institute of Technology is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

In compliance with local legislation as well as to provide greater transparency to candidates, the annual base salary range for this position is listed. New York Tech considers factors such as (but not limited to) scope and responsibilities of the position, candidate experience/expertise, education/training, key skills, geographic location, internal peer equity as well as market, organizational considerations and/or applicable collective bargaining agreement when extending an offer.