The Role
Serve as the onsite front desk representative and office assistant, greeting visitors, answering calls, coordinating meeting rooms, handling mail and supplies, supporting onboarding, assisting events, processing purchases and invoices, and providing administrative support to departments and leadership to maintain efficient daily office operations.
Summary Generated by Built In
At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial institutions, we help support the institutions that drive our economy, enabling them to fund affordable housing, family farms, and businesses of all sizes. The ability to lend locally strengthens our financial system, and our team plays a direct role in making that possible. It is this greater purpose that brings people to IntraFi and keeps them here.
As the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits, IntraFi has spent over two decades creating dynamic solutions that help financial institutions grow, manage liquidity, and serve their communities. Our impact extends across institutions of all sizes—from community banks to large financial organizations—which enables us to achieve aggressive business growth objectives while helping strengthen the broader financial system. Consistently recognized by American Banker, Washington Post, and Fortune as one of the best places to work, we offer a collaborative, flexible environment where innovation thrives. Join us and be part of a team making a meaningful impact on the industry, on financial institutions, and on the future of financial services.
Your Role
- We are seeking a full-time Office Assistant and Receptionist to join our team at our corporate headquarters in Arlington, VA. In this highly visible role, you will be the first point of contact for visitors, clients, and employees while helping ensure our office operates efficiently each day. You'll provide exceptional customer service, support company operations, assist with office administration, coordinate meetings and events, and contribute to creating a welcoming and collaborative workplace.
- The ideal candidate is dependable, organized, proactive, and enjoys working with people. This position requires working onsite Monday through Friday from 8:30 AM to 4:30 PM.
Your Responsibilities
- Creating a welcoming first impression by greeting visitors, clients, and employees in a friendly and professional manner
- Managing the front desk by answering and directing incoming phone calls and responding to general inquiries
- Coordinating conference room schedules by preparing meeting spaces and ensuring rooms are ready for guests
- Receiving and distributing mail and packages by coordinating incoming and outgoing shipments
- Maintaining office operations by stocking supplies, organizing common areas, and ensuring the office remains clean and welcoming
- Supporting new hires by preparing workspaces and coordinating office onboarding logistics
- Assisting with company meetings and employee events by coordinating logistics, setup, and administrative support
- Preparing and distributing internal communications, correspondence, and other office documents
- Providing administrative support by assisting departments and senior leadership with day-to-day office needs
- Coordinating with vendors and building management by submitting service requests and following up on office maintenance
- Processing office purchases and invoices by supporting routine administrative and operational activities
- Improving the employee and visitor experience by identifying opportunities to enhance office processes and workplace operations
- Supporting the team by performing other administrative and office duties as assigned
Required Experience, Skills, and Qualifications
- Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
- High school diploma or equivalent required
- At least one year of experience working as an Office Assistant, Receptionist, or in a similar administrative support role required
- Friendly, professional, and customer-focused demeanor
- Excellent verbal and written communication skills
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Dependable, punctual, and able to work independently
- Proficient with Microsoft Office, including Outlook, Word, Excel, and Teams
- Ability to provide exceptional service to both internal and external customers
- Must be able to bend, reach, stoop, and twist to perform routine office duties and lift or move office materials and packages weighing up to 40 pounds.
Employee Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
IntraFi LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.
IntraFi’s job application process may include online videoconference interviews, in-person interviews, presentations, and computer-based assessments. If you require reasonable accommodation to complete any part of the application process, please contact [email protected].
Skills Required
- Experience with artificial intelligence (AI) tools to optimize workflows
- High school diploma or equivalent
- At least one year of experience as an Office Assistant, Receptionist, or similar administrative role
- Friendly, professional, and customer-focused demeanor
- Excellent verbal and written communication skills
- Strong organizational skills and exceptional attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Dependable, punctual, and able to work independently
- Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams
- Ability to bend, reach, stoop, twist, and lift or move office materials and packages up to 40 pounds
- Ability to provide exceptional service to internal and external customers
- Ability to work onsite Monday through Friday, 8:30 AM to 4:30 PM
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The Company
What We Do
IntraFi is the leading provider of FDIC-insured deposit solutions. Its network of nearly 3,000 banks—the largest of its kind—includes most of the nation’s community banks and minority depository institutions. Through the size and diversification of IntraFi’s network, members gain access to tens of billions of dollars in funding, the highest per-depositor and per-bank capacity, and the ability to request large-dollar placements on any business day.
