Are you a proactive problem-solver who takes ownership, leads with confidence, and gets things done? Do you want to make a difference in people’s lives?
If you answered "yes,” to these questions, keep reading.
Step into a pivotal role for our client, one of Illinois' fastest-growing criminal law firms, where your leadership will drive real impact, and your talents will be recognized from day one. In this pivotal role, you'll streamline processes, support the owner, and deliver exceptional client care. If you’re ready help shape the future of a thriving legal team, we want to meet you!
WHAT'S IN IT FOR YOU?
⚖️ Be valued and supported in a top criminal law firm committed to your growth. Bring your law firm experience to the team!
📍 On-site, in Grayslake, Illinois. Office hours are 8:30 a.m.-5:00 p.m., Monday–Friday. We believe in a collaborative team environment to support you throughout the day.
💰 Competitive $70,000+ base salary, commensurate with experience, plus regular performance reviews.
💼 Help shape the future of the firm while advancing your career.
Requirements
Your Role
* Streamline operations to support growth.
* Serve as the owner's go-to for office administration.
* Organize and maintain office operations.
* Manage the firm’s calendar.
* Handle document collection and filing. Draft basic legal documents.
* Oversee client communications and phone support.
* Maintain office areas and systems.
* Develop systems and forms as needed.
* Guide clients through onboarding with clarity and care.
* Follow up on accounts receivable.
* Track task management throughout the firm.
* Provide support to attorneys as needed.
What You’ll Bring
* Advanced computer proficiency, including experience in Clio.
* Empathy and professionalism with clients and colleagues.
* Polite, humble, eager to learn, and open to feedback.
* Highly organized, motivated, and accountable.
* Strong client relations skills.
* Exceptional phone and email communication skills.
* Active listening abilities.
* High level of personal accountability.
* Thinks outside of the box.
Requirements:
* High school diploma or its equivalent (required); college degree preferred.
* Law firm experience required.
* Law firm management experience is a plus; Criminal law office experience a plus; Law firm experience required.
* Clio software knowledge.
* Highly organized and detail oriented.
* Proactive to solve problems and think ahead.
What Success Looks Like
* Implement streamlined operations for Firm success.
* Consistently meet deadlines and responsibilities.
* Positive client feedback for the Firm.
* Diplomacy and professionalism.
* Strong punctuality and attendance.
* Maximize owner’s time by managing operations efficiently.
* Lead by example gaining the respect of colleagues.
* Maintains consistent, efficient, and professional office operations across the Firm, as evidenced by positive feedback from attorneys, staff, clients, and colleagues and timely resolution of operational issues.
Skills Required
- Advanced computer proficiency
- Empathy and professionalism with clients and colleagues
- Strong client relations skills
- Exceptional phone and email communication skills
- Active listening abilities
- High level of personal accountability
- Highly organized, motivated, and accountable
- High school diploma or equivalent
- Law firm experience
- College degree
- Law firm management experience
- Criminal law office experience
What We Do
SMB Team’s mission is to have the biggest positive impact on the legal industry (and eventually other industries) through our one-of-a-kind full-service marketing, review generation software and business management + marketing coaching for attorneys. By staying true to our core values, we strive to become one of the largest contributors to Small and Mid-sized Business (SMB) growth on the planet! SMB Team’s Core Values 1.) Be The Bar 2.) 3-Way Winners 3.) Extreme Ownership 4.) Adversity is an Opportunity 5.) Give More Than You Get 6.) Growth is a Minimum Requirement EMAIL US ► [email protected] CALL US ► (844) 376-2463 VISIT WEBSITE ► www.smbteam.com
